Pissed to the max!

[Catherine Gray 11]

SO on 12/18 I completed my last appointment and my chart was "sent" to insurance. On the 23rd I started calling the insurance to see what was going on. Everyday I called, they said that they didnt have it. I called my doctors office ranting and they assured me that they sent it. Well low and behokd, I call again todayand they never Frickin Sent it!!!!!!! I'm infuriated! !!! Now I have to wait again for it to be sent. I'm so irritated. They wasted 3 weeks all because they didn't check. Uhhh vent over

[blondiebabs 214]

Ugg, that is terrible! Hopefully they sent it today, and your insurance will review and approve it really quickly.

[LipstickLady 25,682]

Happened to me, too. I waited online with my insurance while the doctor faxed it. The person who received it called me back within the hour to let me know it was approved.

[auntjanny 289]

Catharine Gray...good for you for your persistence. Holidays are rough on everyone! Lots of stuff gets overlooked!

[Pac-woman 325]

Not good. Makes me wonder what else do they procrastinate on.

[jasminebsn3 119]

I was constantly on the phone with insurance company and my doctors office during the approval process. It's your life stay on their butts about your paperwork and call everyday if you have too.

[Elode 8,093]

@@Catherine Gray Sorry that's crappy! Why did they not send it?

[Catherine Gray 11]

Thanks for understanding. When I asked how I was forgotten they had no clue. Its kind of sad because they have been stellar with everything up until this point. The office manager said she would get it sorted out and get back to me today. So we shall see.

I will continue to stay on top of everything. I refuse to fall through the cracks again.

[Catherine Gray 11]

The office manager just emailed me. She apologized, and blamed it on BCBS lol. She said it has happened before ????. They re-faxed it this morning.

So now I wait for my primary to deny, so that it can be sent to my secondary insurance. Ahhhh the wait is killing me, and its looking like January 20th will be pushed back. ????

[blondiebabs 214]

What a circus! Did you call BCBS and ask them if they received it this time?

[Catherine Gray 11]

I'm calling as we speak. I'm giving them until monday to receive it.

[blondiebabs 214]

If they say they haven't received it ask them if you can have the fax number, then call the Dr's office and ask them to send you copies of the paperwork and fax it yourself (if you can) haha. =)

[Catherine Gray 11]

They told me it takes 24-48 hrs to upload into the system. All I need is the denial letter ????

[Mrs. Reid 392]

I'm in the same boat. Insurance has not received my paperwork and it's been 3 weeks since I jumped through my last hoop. This is driving me crazy!

[CountryGirl5584 115]

Trust me I deal with insurances she could have faxed it and because bcbs are a bunch of idiots received it but didn't log it. That may not be the case here, but at work we've faxed things got confirmation spoke to someone at bcbs got confirmation from the rep they received it, called to follow up and were told they don't have it lol

Edited January 9, 2015 by CountryGirl5584