Advice please...

[Summer Rain 245]

Good morning and I hope everyone is doing well today. I would love some opinions on what my next step should be. I finished my final weigh in with my PCP for my medically supervised weight loss program on 9/16/14. I had finished all other requirements the week prior to that. When I got home on 9/16 after my final weigh in I e-mailed my patient advocate to tell her that I was finished and she should be receiving my paperwork within the next 24 hours and that if she needed me to do anything to help the process along to let me know. She emailed me back that she would let me know when it was submitted to insurance. I waited till the following Tuesday and emailed her again as I had not heard anything else from her. Got an automated reply that she was on vacation from Sept 17 thru the 23 (I think she could have mentioned that she was going to be out of the office since I had just had contact with her). So on the 24th I emailed her again and she replied saying the bariatric coordinator had my file and she should have it back by the end of the day. So I don't hear anything else from her. On 10/1 I emailed her again with no response. I called and left a voice mail for her yesterday at 9:30 am with no reply. I left another message this morning. My question is if I do not hear back from her today do you think it is appropriate that I contact her supervisor? I am open to any suggestions that you may have. I just don't want them to think that I am a trouble maker or anything but I am kind of tired of being ignored. I have worked in a busy multi-physician office before and we would never end the work day without our messages all being returned. This is just getting on my last nerve.

Thanks for any advice or words of wisdom. My feelings will not be hurt if you all think I should be patient a while longer.

Thanks again.

Summer

Edited October 7, 2014 by Summer Rain

[#9grammy 274]

Summer rain, I would say call your insurance company first and see if it was submitted to them.

If it was they can tell you if your approved or still have to wait on approval. Then call the PCP or your bariatric office and tell them what you found out or didn't find out. It's been way to long with your wait. Usually ins will approve or deny you in a few days to 2 weeks. So get on the phone and call.

Best of luck

[shellyd88 463]

Hey summer rain I agree call ins first and see if it's been submitted that way when u do call the dr office they can't tell u oh it's submitted to get u off the phone first off the lack of communication is appalling in a busy office I'm betting someone must be following up with patients and if not that says something about how they feel about patients I find so much disrespect in the medical field we are spending a ton of money and entrusting our lives to these ppl and they act as if we are bothering them if we ask a question or that they are doing us a favor by answering I've had the same issues getting drs and hospitals to fax records to my bariatric dr they don't return repeated calls I've ended up having to go in person to each place and the hospital to get things moving and at the hospital records office they had the nerve to say well u didn't need to come in u can just call me I said really? I've done that three x s this week with no return call and she says to me real snotty well I'm busy ha! So am I lady! It makes me want to just give up on this whole thing it's so aggravating it takes so long to get anything done ....stay on them and good luck

[Summer Rain 245]

@@#9grammy thank you! I just put in a call to my insurance company but of course I had to leave a voice mail lol. I will give them today to see if they call back. I just have a sinking feeling that it has not been submitted yet. I can see that I have made some change in my life though because I have not eaten my way through this frustration and anxiety : )

@@shellyd88 You are right. We ALL are busy. I have thought about going to the office but I work longer hours than they do so I would have to wait till next Tuesday since I don't start work until 2 on Tuesdays. I just want to get scheduled so I can request the time off and I would love for it to be THIS year.

edited to add the following:

@@#9grammy wow only 20 more days to go! I bet you are so excited! Good luck and I will keep track of your progress

Edited October 7, 2014 by Summer Rain

[Summer Rain 245]

Thank you ladies! I just got off the phone with the insurance company and I was approved this morning! The surgeon's office will call to schedule my preop class and I think I get my surgery date at the class. I am so excited!

[#9grammy 274]

Wonderful

[shellyd88 463]

Yayyyy!!!! Congrats great news