Following up with surgeon question

[morelia 3]

I started my pre-op sleeve journey in May of this year and found out the hospital group I wanted to go through was not part of my insurance plan (despite the headaches, trials and tribulations of getting emails on the contrary, thanks Anthem) and ended up being a shoo-in for another program in the area since all my pre-op workups were done.

Since working with this new surgical group, I feel like I have been completely on my own. My surgeon was great, he answered my questions, but the office staff, the nurses, the scheduling, the prescription refills.... all a disaster. I'm so beyond frustrated with this group, as I called for over a week to get a refill on my omeprazole and was told my MD was in surgery and he'd get to it, his directions were to double up on my dose (was having some acid issues) and he'd eventually call it in, and the receptionist would email him "when she had a chance".

They messed up my surgery date three times, I booked it on a specific day as my boyfriend travels for work but was planning to fly home the day before surgery to be here for me. They changed my surgery date without my approval and no notification and was a battle for a week (the week before surgery, mind you) to get the date back to the originally planned date/time. I only found out because they never sent me my pre-op paperwork to meet with a nurse to do an EKG and tell me which medication I can take the morning of surgery, and the nurse said her paperwork said 8/26, when it was originally planned for 8/28.

I've reached out to the nutritionists office (they are in the surgeons office) for help only to repeatedly get to voicemail with no call back. These aren't the only issues I've faced and I've been struggling.

I'm supposed to have my one month post op follow up tomorrow and I'm going to cancel the appointment. Is it worth it to follow up with another bariatric surgeons office? This is a huge life changing surgery and I have felt really alone without any support from my healthcare team, but I'm not sure if it's just worth it to follow up only with my PCP going forward.

Any help/advice is greatly appreciated. I've been regretting this surgery since day one, despite almost 30lbs lost, I feel really alone in this.

[suekistar 12]

I'm new here but I would go to the appointment because you can now voice your concerns with the surgeon, whose practice it is and he needs to know how his office staff treats patients and your frustration. Hopefully this will help him realize what's going on and you can get the answers you need.