Communication With Surgeon's Office

[hippieista 12]

Has anyone had difficulties getting responses from their surgeon's offices? I am scheduled for December 18th, and right now I am a self-pay if we can't get the insurance to accept our appeal. I have been trying to get the information sent to the doctor's office that was requested in the denial and it feels like I am sending things into a black hole. I email records, because they said in the orientation that the easiest way to communicate with them was through email, and I never get a response. I don't know if the insurance person at the doctor's is receiving what I am sending and, therefore, I don't know if my appeal is being worked on or not. I send everything to both the surgeon's insurance person and to his practice coordinator. Sometimes I hear from the coordinator but all she says is that she has forwarded all of the information onto the insurance person who I never hear from. Maybe I am just ranting, and I know that doctor's offices are busy places, but this is a lot of money I am willing to pay not to mention that this is my life we are talking about. I would at least think that they could hit reply and say they received things. Please give me any advice that you can think of.

Peace,

Laura

[Nancy E. 44]

My experience with the surgeons insurance department, so far, has been great. If I am put through to that department and get a machine to leave a message I have always been called back the same day, usually within an hour. They have been working with me to get approval from my insurance, who has been stalling the whole thing, from the beginning.

I'm sorry you are experiencing difficulties with your surgeons insurance department. Perhaps you should mention it to your surgeon. Maybe he/she could help get the insurance department to contact you. It is not right that they are not keeping you updated.

I wish you luck!