Does anyone have trouble viewing Bariatric Pal on the phone?

[bellabill 253]

Every time I look at this site on the phone it freezes and unable to continue to use it. I don't think it's the phone cause I'll jump to Facebook and it's fine. Also the screen moves as I am reading a post and then somehow it magnifies what I am reading? The web is so much easier...

Have a great day.

[jessiquoi 623]

the last time i tried to access it on my tablet, it told me an update was required, and since then, nothing works. i'm bummed, now i can only use it when i'm at work and on a "real" computer.

[agirlnamedfrankie 69]

There's another update coming soon (I think Alex said he's just waiting on Apple to release it) that's supposed to fix these issues.

[bellabill 253]

Oh ok I hope this resolves the problem...it was getting annoying.

[MichiganGirl 24]

Does anyone have problems with it on their computers too? Every time I use this site it almost brings my computer to a grinding halt. Such a memory hog!! I usually will open a couple of tabs that I want to read, then go read them and it just drags down my laptop.

[sunstar721 13]

Works great on my phone (note 3 with sprint) some features like search will force close it though

[Dr-Patient 830]

Can't now access BP on my iPad; only on my main computer and laptop. I don't have it on my Samsung yet.

Sometimes 'new and improved'...isn't :-) But I'm sure it'll get fixed. Not the end of the world.

By time it's up and running properly, we should have all lost a few more pounds and can update our status!

[Alex Brecher 10,512]

Every time I look at this site on the phone it freezes and unable to continue to use it. I don't think it's the phone cause I'll jump to Facebook and it's fine. Also the screen moves as I am reading a post and then somehow it magnifies what I am reading? The web is so much easier...

Have a great day.

Curious if you're using our App or our mobile site ? We're still waiting on Apple to release our next iOS update which resolves most issues.

[BloomingLotus 179]

I have the exact same problem, and it froze and crashed as I was reading this post! I use the app on my iPhone, and consistently update apps when available.

I will be reading a thread and the ads make the response bump up and down as I'm reading them. When I try to scroll to get back to where I was, the app freezes and then crashes and returns me to my phone's home screen. On occasion, the app opens back up, taking me to the main page.

[jessdawn37 27]

Yes! Ever since I installed the new version on my iPhone I have had problems with it freezing all the time.

[jessdawn37 27]

Alex, I'm using the App....and it has been awful. So sad for me because I love looking at Bariatric Pal but not when it freezes every time I click something.

[jessiquoi 623]

i use the app on my android tablet, and since i got the notice to upgrade, i can't get it to work.

[Ken S. 162]

i use the app on my android tablet, and since i got the notice to upgrade, i can't get it to work.

@@jessiquoi I have a couple of questions for you.

1) What version of Android are you using?

2) "and since I got the notice to upgrade, i can't get it to work." - Please provide a bit more detail. What happens when you attempt to use the app?

That should be it for now...thanks!

[jessiquoi 623]

@@Ken S., i'm not sure what version i'm using, i'll check when i get home (tablet's there). here is what happened:

1. i opened the app on my tablet

2. i got the message from you saying i needed to upgrade, click here for android users. that's the only page i can access at this time.

3. clicked there and was brought to google play store's bariatricpal page, saying that it was installed, but showing no upgrade to install

4. that's where i'm stuck. can't find any upgrade anywhere, and can't get past your message on the app.

thanks for any help you can provide! i'll check for version in about 3 hrs from now.

[Ken S. 162]

@@jessiquoi Before you check your android version number, please check again to see if an upgrade is now showing for BP on the Google Play Store.

Thanks!