CIGNA denied WLS for pre-existing condition?

[Murphysraven 1]

So I just got the news that CIGNA is denying my WLS due to a pre-existing condition. I am not aware of having any pre-existing conditions unless they count being obese. The surgeon and program I am going through checked to make sure I was covered before I started the 3 month diet and appointments with NUT/ect and cigna didn't say anything about a pre existing condition then. I am confused and upset. It feels like medical insurance will do anything to not cover what they say they will cover. The doctors office is trying to get more information for me to see if we can fight it. I am pretty frustrated right now. Anyone else have this issue?

[Jersrose43 837]

That's rather unusual. Not in the medical policy Is your insurance provided through an employer?

This may be the employer policy overriding the insurance. I would call Cigna directly and find out what is being denied.

[beautysleeve559 69]

I would call CIGNA directly and see what the "pre-existing" thing is. Hopefully your surgeons office will help you get your approval. Good luck to you