I got my approval, but surgeon's office hasn't been notified yet

[hhp29 26]

last Friday I received a letter approving my hospital admission and surgery. I called my surgeons office today because I wanted to make sure they had gotten it too. they said no, I told them I received one and she said that wasn't the approval letter even though it says approval on it. so I called my insurance company and they said that they have approved it. they are pre authorization to do the surgery and hospital stay and the only other step is to have the surgery so they can bill it. I asked insurance to re send it to the doctor. it even has an admission date on it which is only two weeks away. if I'm having surgery that soon I kinda need to know! I don't want to keep bugging the office. but I'm kinda going crazy. is there another letter they are waiting for??

[Pepper123 320]

I called the insurance company they said no its still in denial…denial or approved will be on the 16th...this was tuesday last week…then on thursday my doctors office called me i was approved, yesterday i got a letter in the mail, stating i was approved hospital stay and hospital where it will be done…wires gets crossed so keep calling if u have to…good luck!!!!!

Edited August 12, 2014 by Pepper123

[hhp29 26]

thanks, I think I'm going to have to keeping calling even if they think I'm a pain lol. congrats on getting approved!! good luck on everything!

[SD Kelly 17]

When I got approved I had gone on the insurance website and it showed authorizations for the surgery and the hospital stay. I called the doctor's office and they had not received it at that time but later on that day I received a call telling me that my surgery was approved. Good Luck!!!!

[ProudGrammy 8,322]

my insurance company said that they have approved it.

@@Pepper123

i would make a special trip to that blankety blank surgeon

show them the letter, have them make a copy - and you keep the original

if you have a store like staples in your area - bring it to them and they can fax it over

congrats on getting approved

this WILL get figured out

nothing wrong with a little pushhhh to the docs office

hope you have surgery sooner than later

you are on your way to a healthier, happier, longer life

enjoy the ride

kathy

Edited August 12, 2014 by proudgrammy

[hhp29 26]

thanks for all the encouraging words!!! i know that im excited/nervous about my surgery so im trying not to be too bothersome to the receptionist/scheduler. i have tomorrow off so i think i will go down to the doctors office and see what they say about the letter i received!

[hhp29 26]

it took my surgeons office a week longer than me but they finally got everything they needed! surgery is scheduled for August 25th! I go for my pre op tests tomorrow