Insurance Approval Question-

[kamkam 7]

I just called my insurance company (today is monday) gave them my Reference number for my Pre-authorization. I was told that the Pre-authorization was approved and a letter was sent out last Thursday. I phoned the hospital to make my pre-payment and they told me that as of last Friday afternoon the final approval had not been given yet so I'm still waiting on approval?

Anyone have this happen or is anyone familiar with the approval process that can let me know how it works...cause I'm confused.

[AngryViking 217]

I work in the patient accounting department of a hospital and I can tell you it takes more time for the correspondence to reach the facility than it does to get to the patient. Once we get it, then it has to be scanned and loaded into the system. If you just received verbal auth today, then I would allow another 1-2 weeks for the hospital to catch up.