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Waiting is driving me crazy!

LumpySpacePrincess

By LumpySpacePrincess, in Insurance & Financing

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LittleLou    31

LittleLou
Posted

So I called HBCBS today to ask if there has been any progress on the approval. Guess what? They never got the file! Also guess what? The insurance coordinator at my surgeon's office is a temp and she NEVER answers her phone or returns voicemails. UGH. Now I have to call them and have them track all this down. Part of me wonders if she just told me she submitted everything but didn't. I'm really pissed right now!

I called my insurance yesterday and guess what? The same thing happened to me! I emailed my ins coordinator after getting off the phone with CIGNA and basically was like, WTF? No response yet. I want to scream.

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LumpySpacePrincess    594

LumpySpacePrincess
Posted

I called my insurance yesterday and guess what? The same thing happened to me! I emailed my ins coordinator after getting off the phone with CIGNA and basically was like, WTF? No response yet. I want to scream.

That's what I feel like doing, too. I took a nap instead and I'm just hoping that whoever I talked to in customer service was wrong. The insurance coordinator is, of course, not working today, so I'll have to wait until tomorrow.

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LumpySpacePrincess    594

LumpySpacePrincess
Posted

So I called the regular office number and talked to the other person who deals with insurance. Boy was he a bit of a snotty thing! He was saying "Yeah, I have a confirmation that it did go through." I just asked if he could call them and make sure, since they were telling me they have no record of it, and he was like "Um, no." o.O Not like my eventual payment for all this is helping pay your salary or anything. Not like I'm unemployed with kids and dishing out $900 a month for this insurance, so, yeah, I'm going to get a bit concerned when member services is telling me "it shouldn't take this long to get approval" but they don't have anything on file.

I'm sure you can imagine just how close I was to saying screw it and going out to eat tonight. So hungry, PMSing like a bear, and this isn't helping. ERRRGGGGHHHH!

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LittleLou    31

LittleLou
Posted

So I called the regular office number and talked to the other person who deals with insurance. Boy was he a bit of a snotty thing! He was saying "Yeah, I have a confirmation that it did go through." I just asked if he could call them and make sure, since they were telling me they have no record of it, and he was like "Um, no." o.O Not like my eventual payment for all this is helping pay your salary or anything. Not like I'm unemployed with kids and dishing out $900 a month for this insurance, so, yeah, I'm going to get a bit concerned when member services is telling me "it shouldn't take this long to get approval" but they don't have anything on file.

I'm sure you can imagine just how close I was to saying screw it and going out to eat tonight. So hungry, PMSing like a bear, and this isn't helping. ERRRGGGGHHHH!

I had to pay $600 up front for the office "services" which included insurance coordinating, so you can imagine how annoyed I am as well. Hopefully all of this stress will pay off for us very soon! Good luck:)

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LumpySpacePrincess    594

LumpySpacePrincess
Posted

I had to pay $600 up front for the office "services" which included insurance coordinating, so you can imagine how annoyed I am as well. Hopefully all of this stress will pay off for us very soon! Good luck:)

$600 up front for admin fees? That is just insane! Yes, here's to hoping we're both sleeved very soon! I look forward to the day I don't have to deal with the coordinators at the office, just the practitioners!

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LittleLou    31

LittleLou
Posted

$600 up front for admin fees? That is just insane! Yes, here's to hoping we're both sleeved very soon! I look forward to the day I don't have to deal with the coordinators at the office, just the practitioners!

$600 paid for my NUT appointments (3 of them), psych eval, appt w/ the surgeon... basically all of the pre-op stuff. It also includes my post-op NUT appointments and unlimited amount of support group meetings afterwards.

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caligirl3    73

caligirl3
Posted

I'm with you! My insurance got my paperwork just today (my coord. sent it on Friday) and so I'm waiting now for the insurance to approve/deny it. Anywhere between 1-15 bus days. I'll be calling every few days alright!

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LumpySpacePrincess    594

LumpySpacePrincess
Posted

Still no word for me. Its not even up on my Insurance member page that anything is pending for this. Drives me insane that no one seems to know what is going on with it. I can only afford to pay for this policy for another couple months, then my savings will be gone (paying $900 per month right now!) so a quick answer and early surgery date is really important to us.

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Phillys1stlady    32

Phillys1stlady
Posted

Still no word for me. Its not even up on my Insurance member page that anything is pending for this. Drives me insane that no one seems to know what is going on with it. I can only afford to pay for this policy for another couple months' date=' then my savings will be gone (paying 900 per month right now!) so a quick answer and early surgery date is really important to us.[/quote']

Don't feel bad...I stalked my insurance coordinator n BCBS...

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LumpySpacePrincess    594

LumpySpacePrincess
Posted

Don't feel bad...I stalked my insurance coordinator n BCBS...

How do you get customer service at BCBS to give you an answer as to what is going on? I keep getting the runaround from them saying "we can't really look into that..."

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caligirl3    73

caligirl3
Posted

I asked my insurance (United HC) for the "approvals department" right when I got the first customer service person.

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Phillys1stlady    32

Phillys1stlady
Posted

How do you get customer service at BCBS to give you an answer as to what is going on? I keep getting the runaround from them saying "we can't really look into that..."

What # r u calling? 1800askblue?

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LumpySpacePrincess    594

LumpySpacePrincess
Posted

Just got a call and I'm APPROVED!!!!! WHOOOOO!

Thank you to all of you wonderful people who kept me company during this! Wow I don't think I've been this stressed out since I was ready to give birth! lol!!

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Phillys1stlady    32

Phillys1stlady
Posted

Just got a call and I'm APPROVED!!!!! WHOOOOO! Thank you to all of you wonderful people who kept me company during this! Wow I don't think I've been this stressed out since I was ready to give birth! lol!!

R u on FB? If so u should join sleeve sisters...it helps to have as much support as possible

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Jerzygurl    372

Jerzygurl
Posted

Yay approved.

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