So frustrated, ready to call it quits

[aba9903 35]

I'm new to this forum. My surgery is scheduled for June 5, I really like my surgeon but his office staff is terrible. They never know where any of my stuff is, like my labs or EKG. They're rude, especially one woman in particular...she never listens to what I ask her, and she's hung up on me while I was talking before. The surgeon has a main office in San Antonio but they travel to like 8 other offices, I think that's why they're so disorganized. They want me to do my preop labs that I just did a few weeks ago, my tricare won't pay for the same tests less than a month later. I'm getting really frustrated and I almost don't even want to do this anymore. I quit smoking, I've done everything right, and I've hand delivered everything to their office so far (which is 2 hrs from where I live) HELP! I can't switch surgeons, my husband is getting out of the army and I have to have it done before my benefits are gone!!! Just needing some words of encouragement right now!!!!

[mzshay35 215]

I know wat u mean

[mzshay35 215]

I want to change surgeon too but im to close make copies bf they get it and when they hang up call right back that yo money thats paying there salaries grl dnt them get u down they do that to me but i snap back

[aba9903 35]

I don't usually make complaints, cause I'm a medical assistant and I know how it works but, I just don't feel comfortable there anymore. I don't want to be a problem patient though I'm just afraid that their negligence and stupidity is going to affect my surgery!

[ElleG 394]

I would have a very serios talk with the doctor. You should not be treated that way and his staff is paid to keep things organized so no excuses The doctor should address it, trust me if they are that bad your not the only patient with a issue.

My previous PCP I had the same issue. I spoke with the doc, then I kind of felt bad for the staff he started to crack the Whip. I was in a room waiting for a EKG and he came back, the test still was not done and the nurse was coming he just shook his head and said "good help is hard to find". I didn't see her anymore.

Sometimes the staff belong to the "office" maybe they have a office manager, but definately talk to the doctor.

This procedure is for you, your life, your family. Don't let that foolishness stop you... Get it done while you can before you loose the benefits!! Best Wishes

[aba9903 35]

Thank you!

I don't see my surgeon again until the day of my surgery. I have my pre-op appt with my Nut. Tuesday though and I think maybe ill speak to her and the PA about it....

[mzshay35 215]

Im trying to be patient too u hv done everything they asked if me but the attitude over the phobe be to much but u are allowed to ask watever its your life&health

Mzshay35 RNYTalk

[nursemissy 42]

Thank you!

I don't see my surgeon again until the day of my surgery. I have my pre-op appt with my Nut. Tuesday though and I think maybe ill speak to her and the PA about it....

I keep a folder of copies of blood work, tests etc. I feared the office would lose it and delay my surgery.

I was totally proactive and probably pushy but i am a nurse and know how busy offices get but i am paying for it so they need to listen to you.

Hope this helps.

Dont give up its totally worth it!

[TinyMamiOf3kids 1,280]

What end up happening?

[renjames 30]

I would definitely tell that doctor, as the staff that he has a ruining his business. He would appreciate you coming forward and telling him this because he does not want other patients to also feel out of place like you are.

[babs963 201]

Once you have the surgery.... all will be well. Good Luck, I see it's in two days!!!!1

[aba9903 35]

Well, so far so good. I got thru my pre-op diet and I'm scheduled for surgery tomorrow. I'm going to speak with their office manager once everything is done and over with. Thanks for the positive words everyone!

[renjames 30]

Good luck tomorrow , I'm one week out and feeling good. Nearly 5 kegs lost and no complications. You will be fine. Just remember it's YOUR OPERATION And you don't have To live with the B--tech After the operation LOL

[Jeepchick42 193]

Well' date=' so far so good. I got thru my pre-op diet and I'm scheduled for surgery tomorrow. I'm going to speak with their office manager once everything is done and over with. Thanks for the positive words everyone![/quote']

I hope everything went well with you today!! I also had my surgery this morning and I feel great except for the fact that I can't sleep (long story). Hopefully I only have to stay tonight and then I'll be back home. Finger crossed.

[TinyMamiOf3kids 1,280]

Hope you have a speedy recovery