need advice-surgery coordinator lacks follow-thru!

[ready2smile 138]

I'm beyond nervous and totally on the edge. Not sure I can take much more of this but I'm trying to stay positive. My pre-op appointment is little more than a week away and my surgery is scheduled for Jan.10th. I still haven't heard back from the surgery coordinator if she's gotten a response from my insurance approving the change from sleeve to RNY, (I was approved for the sleeve on 11/27, and then I decided to change to RNY because of hernia and gerd issues and they had to resubmit). This was two weeks ago. I talked to her on the 18th or 19th and she said she'd call them and get back to me the next day. It's now close to a week later and I haven't heard from her and I've tried calling her-NOTHING. I know they're dealing with end of the year stuff and I'm trying to be patient, but to be honest, I think they are the most disorganized office I've ever dealt with. Has anyone else ever had trouble dealing with their coordinators? Not sure if I should call my insurance myself, go down to my surgeons office or what... I don't want to show up at my pre-op and learn AGAIN, it's been denied-that already happened to me in May.

[LosingItForMe2011 320]

You absolutely can call your health insurance and ask if the paperwork for RNY was submitted and if it has if the approval has been issued. No harm in you calling your insurance!