Approval question

[Kelsnikol 63]

I emailed my ins coordinator to let me know when they sent in to ins and she never did. I called my ins company today and it has been submitted and they sent the letter out on the 11th she said the notes said that my surgery meets criteria so does that mean approved?

[cloud9 29]

You insurance company should be able to fax a copy of the letter they sent out on the 11th. Ask for that because seeing it in writing is the only sure way to know it is approved by your insurance company.

I had a similar "fiasco"..... so I got the letter faxed to me. Huge relief to know it was officially approved. then I called my ins coordinator and gave her a copy of the letter to; got to the bottom of the disconnect as well. Then called the surgery coordinator and got the ball rolling with pre-op and surgery scheduling. Only after that was I able to sleep!

You might want to try this. Hope it goes well!

[Kelsnikol 63]

Thanks ill call back and do that my pre op is tues and my surgery is scheduled for oct 7th that was the last thing I was waiting on!

[cloud9 29]

Woo hoo!! So happy for you!!! You must be over-the-moon happy!!!

[Kelsnikol 63]

I am! Im on the phone with them now and this man says he doesnt see an approval letter, but he will see if he can get one made up for me....so we will see lol im being persistent

[Kelsnikol 63]

And thank u so much !

[Kelsnikol 63]

They are supposed to be faxing me a letter today so pins and needles til then!