Frustration!!

Big Trouble · January 12, 2007

Hello, I'm new to all of this soooo here it goes.

I have been approved for my lapband surgery and I have completed all of presurgical requirements but the surgeon/hospital I'm having it done at is just poking around. They say their waiting for the new "language" to cross over for the new year from my insurance company. The insurance co says their just waiting on them for a date so what is the problem. I have a hard time getting the coordinator to return any calls/emails. :help: I guess I'm not sure sure how far I should push them. I feel that I'm bothering them. I'm ready!!! :nervous Lets get with it.

Any suggestions!!!

TracyinKS · January 12, 2007

WOW... sounds like something else is going on within the office.... maybe they are having staff problems.

ReneBean · January 12, 2007

Who is waiting for the new language? The insurance company? or your Surgeon?

If you have a pre-approval letter from your insurance company - then push on your surgeon's office until you get a date.

If you don't - then call your insurance company and hammer on them. You can push harder on the insurance company than you can on your surgeon. :]

juliegeraci · January 12, 2007

I would push them. It sounds like they are too busy or don't know what to do. Getting the run a round is not fun. I would call them and ask them to schedule it and tell them your insurance company is just waiting for that. Good luck.

Big Trouble · January 12, 2007

The coordinator says she waiting for the "language" to stitch over from the insurance co for 2007. I sent coordinator an email yesterday stating that the insurance company is waiting on a date from them. I got no response. Hmmmmm. Yeah, I have an approval letter. Just waiting!!! Can I call insurance co to push surgeon for date?

Thanks

Better_Days · January 12, 2007

In my opinion, one of the most important factors in the surgery is the support you recieve, before, during and after, if they are treating you like this now, whats it going to be like when you have questions, need fills etc. I think I would push, call your insurance company, get someones extension there that can give them the ok, then go right to the clinic, be persistant, let them know all that needs to happen is someone at this office needs to call this number and give them a date, they will give you the ok.

Sometimes we just need to give people a little nudge, when they see we are serious, they tend to focus a little clearer.

Good luck