What do you do when your coordinator is avoiding you?

[NotLookinBack 164]

My paperwork was submitted to insurance for the second time last Tuesday.. I called insurance on Friday to check the status and I was approved. So I called and emailed my coordinator with the good news. I emailed her again Monday.. No response to any of the calls or emails I sent. So I called her first thing this morning to ask ifs head received my messages and the insurance approval.. All I got from her was yes I got them.. Then she tells me I have to wait until she sees if the insurance sent over the approval. (Which they did as of last Wednesday.. I called and asked)

She won't schedule anymore of my appointments.. Won't give me a surgery date.. Ughhhhh.. I am so frustrated.. I just want to know what's going on! I know they are busy and part of it is me being impatient and super excited to start my new life.. But the other part is I seriously think she's avoiding me..

[Jeanie S 84]

That sounds strange to me. I don't think the Dr would like that AT ALL. He wouldn't want to loose customers ! Keep on her, squeaky wheel gets the grease! Good luck

[antinette 19]

I had a place like this with my band surgery, and that turned out awful. You want to be with a doctor that has compassion and that his staff is also compasionate. This is a big surgery you can not go to a office that people are to busy for you. Every patient should be treated like they are # 1.

[Sherri297 81]

Call and talk to the office manager, usually they are the the liaison between staff and the Dr., once told how you are being treated I'm sure your coordinator will get a chewing on and you should see results.

[BKLYNgal87 503]

I second calling the practice manager. Every Dr's office has one.

[Losin4good 689]

My original surgeons coordinator was like that. It was like she was playing games with me.

I was self pay, so I took my business elsewhere.

Not so sure if I would have done that if my insurance had already approved everything, like in your case. I would do what someone else mentioned and contact the office manager.

She should not be allowed to treat you like that

[NotLookinBack 164]

I don't think there is anyone higher than her.. The practice that I am going to is through a hospital. If I wasn't already approved through insurance I would find another doctor to go to.

[NotLookinBack 164]

I talked to my boyfriend about this earlier and he thinks that I am taking things too personally. That she is a busy woman and has a lot of other patients.. and me continuing to hound her with emails and phone calls is only annoying her thus prolonging the process.

[leigh1111 53]

I talked to my boyfriend about this earlier and he thinks that I am taking things too personally. That she is a busy woman and has a lot of other patients.. and me continuing to hound her with emails and phone calls is only annoying her thus prolonging the process.

Girl I don't think you are overreacting. My doc and staff were just as eager as I was to have the surgery for both of our benefits. What about the nurse? Tell them how you feel appropriately of course and plead your case. If it's a hospital someone always has a boss. Good luck. I feel extremely lucky as I had surgery less than 6 weeks from my first appointment.

[ladybug112000 114]

I had a major problem with one of the doctors that I had to see. His office would not return my calls, they were rude, and extra slow! I ended up talking to the man in charge of the whole bariatric program. Needless to say, he got the ball rolling faster!!! Good luck!!!

[NotLookinBack 164]

I have been jumping through hoops and having multiple appointments since Jan... I recieved my approval on 6-21 but they submitted the wrong paperwork (they submitted it for the lapband) so I got my re-approval as of last Thursday. I am just super bummed because it's seven months in the works of jumping through hoops and now I am at a standstill again when really now is when I should be jumping for joy and looking forward to my surgery date. I am a planner and I have two kids, a new puppy, and a job that I have to coordinate around this.. so not knowing is making it super rough and stressful for me.:'(

[ladybug112000 114]

Girl, I would be super mad!!!!! They have messed up one too many times. What star are you in?

[NotLookinBack 164]

I'm in Elkton Virginia.. so it's not like there are a bunch of different options as far as doctors.. not to mention I am afraid to go to another doctor because I might have to jump through all of those hoops again to get an approval..

[ladybug112000 114]

Ugh, I would keep calling and calling. Eventually the coordinator will do her job correctly. I hope! Good luck to you !!!!

[NotLookinBack 164]

Thanks..