Why did the Marriott hotel charge my debit card?

[guate_mama05 64]

I tried to call the Marriott today from my home phone and couldn't call either! I don't have International calls blocked either.

I ended up calling a local Marriott and she told me to call 1-800-MARRIOTT and I asked for Customer Care. They told me that they have 30 days to reverse the charge and it depends on my bank, basically how fast they process. I wasn't happy with this answer so I said can you tell me for sure the Marriott in Tijuana has released the charge. He couldn't so he took down all the information and forwarded it to their.....ooh I can't remember what he called their department......something like their business office. I gave him my email, cell and home phone numbers and someone from the Marriott in Tijuana should contact me.

OK just checked my email and Jorge Monroy (jmonroy@grupodiestra.com) who is the Front Office Manager just emailed me and said there is no hold pending on my Mastercard. They immediately released the hold but I need to check with my bank.....release holds between 3 and 30 days depending on the bank. blah blah blah. This was a Citibank Mastercard!

[Olivia23 68]

Dang. I sent them an email about it though.

[kw2walker 211]

Contact that hotel to ask what the charge is for, also ask for the documentation to back up the charge. Lastly ask who authorized the charge.

If the tell you it takes x days to get it removed ask if they use the ACH system, if yes it usually 24 hrs.

If this does not work contact the credit card company and file a report of credit misuse by the hotel.