Jump to content
×
Are you looking for the BariatricPal Store? Go now!

Why did the Marriott hotel charge my debit card?



Recommended Posts

I know they use your card to put a hold in case something happens to the room but they supposedly took it off when I checked out. Now on my bank statement they have a charge of 78.05 on there. Wtf!!! How do I get my money back? I didn't purchase anything while staying there.

Share this post


Link to post
Share on other sites

My guess its just a pre auth. All hotels, car rental etc do it.

Usually takes 24 to 72 hours to get it off.

Contact your bank that issued the card. They can advise you if its an actual charge or pre-authorization.

Im betting on the pre auth

Share this post


Link to post
Share on other sites

I have a charge of $117.00 that has been pending since I left on June 13th! I guess I am doing to have to call my credit card company and take care of this. :(

Share this post


Link to post
Share on other sites

Are you guys saying that, this fee isn't included in the overall price. Would the coordinators take care of this? Why would anybody have to even give their credit card information?

Share this post


Link to post
Share on other sites

One of the coordinators did send me an email before I left saying that it's the hotel policy to put down a credit card because the rooms are non smoking and they want to make sure you don't smoke in the rooms or damage the room in anyway. They said it was just a temporary hold though. I sure hope it is but I thought the amount was 100.00. I don't know what the 78.05 is for, but it does say pre auth on it.

Share this post


Link to post
Share on other sites

The only thing I ate was the broth. I did order Water with it because I didn't realize at the time that they had water in there already. I only drank two bottles of water though and left the third one there. You get two free bottles of water per day.

Share this post


Link to post
Share on other sites

They authorized 1000 pesos (around $78.00) when I checked in before surgery and again when I checked in after surgery, but both authorizations have fallen off.

Share this post


Link to post
Share on other sites

How long did it take for it to come off? I do remember it saying 1,000.

Share this post


Link to post
Share on other sites

Are you guys saying that, this fee isn't included in the overall price. Would the coordinators take care of this? Why would anybody have to even give their credit card information?

yes it's included.. As for WHY anybody would have to give their credit card information.. it's pretty standard to do that even when the actual room charge is already covered. The booking angency covers the room fee... but because YOU are actually staying in the room, you have to give your credit card as security to cover charges if there is theft/damage to the room. Also, for everyone who is stating that they were charged, have you called the Marriott about it and asked?

Share this post


Link to post
Share on other sites

The only thing I ate was the broth. I did order Water with it because I didn't realize at the time that they had Water in there already. I only drank two bottles of water though and left the third one there. You get two free bottles of water per day.

The plot thickens.

If your bottled water came from room service ... you WILL get charged for the water.

If your two bottles per day were dropped off by housekeeping... it is No charge.

If you consume your two bottles in the resteraunt... there is a charge.

the letter states: 2 bottles of water in your room per nite

Hope that helps clear up a bit of the mystery.

Ive been at the Marriot other times. I know of this policy personally.

KHy

Share this post


Link to post
Share on other sites

How long did it take for it to come off? I do remember it saying 1,000.

I don't know exactly — 10 days or so. I think it just depends on the bank or credit card company. It was just like a hotel authorization in the States. Don't worry about it. I'm sure it will come off soon.

Share this post


Link to post
Share on other sites

Water was dropped off by housekeeping. I called my bank today and said they cannot do anything until the Marriott drops it off on their end. I tried to call the Marriott and my phone will not allow me to make international calls. I don't know what else to do.

Share this post


Link to post
Share on other sites

Great... so we know there will be no charge for the water!

And your bank / credit card company is correct in stating that the Marriott needs to drop the charge.

Hate to say it but its a waiting game I guess.

Can you email them?

And your cc company should be able to verify it is a charge or a hold. Being a vender at one time of my life I use to put holds on customers cards all the time.

If its a charge... then you need to take action

Good Luck

Share this post


Link to post
Share on other sites

Their said it was a hold.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Trending Products

  • Trending Topics

  • Recent Status Updates

    • buildabetteranna

      I have my final approval from my insurance, only thing holding up things is one last x-ray needed, which I have scheduled for the fourth of next month, which is my birthday.

      · 0 replies
      1. This update has no replies.
    • BetterLeah

      Woohoo! I have 7 more days till surgery, So far I am already down a total of 20lbs since I started this journey. 
      · 1 reply
      1. NeonRaven8919

        Well done! I'm 9 days away from surgery! Keep us updated!

    • Ladiva04

      Hello,
      I had my surgery on the 25th of June of this year. Starting off at 117 kilos.😒
      · 1 reply
      1. NeonRaven8919

        Congrats on the surgery!

    • Sandra Austin Tx

      I’m 6 days post op as of today. I had the gastric bypass 
      · 0 replies
      1. This update has no replies.
    • RacMag  »  bhogue925

      Hi, I’m new here. I’m currently on the liver shrinking diet. So far so good, but I have to say I haven’t found a protein shake I like. Anyone have any suggestions please? My surgery date is September 17th. 
      · 2 replies
      1. BlondePatriotInCDA

        Fairlife Core are by far the best. They taste just as they are - chocolate milk. You can either get the 26 grams or the 42 grams (harder to find and more expensive). For straight protein look at Bulksuppliments.com ..they have really good whey proteins and offer auto ship plus they test for purity. No taste or smell...

      2. BlondePatriotInCDA

        Fairlife has strawberry, vanilla and of course chocolate. No more calories than other protein drinks. Stay away from Premiere, they're dealing with lawsuits due to not being honest about protein content.

  • Recent Topics

  • Hot Products

  • Sign Up For
    Our Newsletter

    Follow us for the latest news
    and special product offers!
  • Together, we have lost...
      lbs

    PatchAid Vitamin Patches

    ×