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Yes, I would ask for a refund. This is why I booked directly with my Dr. I got what I was paying for and more. It seems I am hearing more and more about how that company is switching things around. You book with certain companies as you researched and found out exactly what you wanted. Yes, for sure ask...

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If you book with a service, they should absolutely keep you abreast of any and all changes, including additional costs, changes of venues, etc. If I were in your shoes, I would definitely request a refund, as you did not get what you specifically asked for and were not notified of the changes in advance.

I'm with Susan. If any changes were made, after the time of booking, then I feel like whomever booked the surgery-regardless of the reason- is responsible for informing the patient ASAP. I probably would have *freaked* had I arrived to find I was to be at a different hospital and hotel. It's the principle, for me. And if there's a cost difference they didn't tell you about in advance? Absolutely they should be responsible for it.

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I knew of the hotel change before we left but I am so pissed at them for not discussing the hospital change. And after thinking about it and discussing it with my husband... they never did tell us the night before. I now remember asking Daniels asst why the questionaire was on MI Doctor Letterhead. He reply was " Thats where you are having surgery".

If I hadnt of asked... I would of found out 14 hours later when we pulled up.

And yes... I freaked.

Its like booking a cruise to the Carribean and going to Alaska.

Both are cruises... just different places.

And in closing... if they contacted us a week or even a few days prior to us leaving... we would of cancelled. Other than the choice of doctors... the choice of Hospitals was VERY IMPORTANT to us.

Thanks for your comment

Look for a pm

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