1 more frustrated with cigna!

[WillInAtlanta 24]

So my doctors office faxed in my stuff for pre approval about 2 weeks ago. I began calling Friday to see if they had approved it or not yet. They swore they hadn't received anything. Repeated that Monday, Tuesday, and today...still nothing. So I called the doctors office and they said they'd re-send, but call Cigna and get them to check the "fax cube." I did and guess what, it was there the whole time! They still say it'll be another 5+ business days before getting a response.

[Pixie Dust 526]

....and what upsets me is that someone drops the ball (the person who is getting PAID to take care of faxes), yet now YOU will have to wait an additional 5 business days due to THEIR employee who isn't doing their job. Big FAIL!

Then again, my way of looking at things is that everything happens for a reason, so just hang tight (unless you want to contact a supervisor of that dept). It's only 5 more days.

BTW, I just **LOVE** Atlanta!

[WillInAtlanta 24]

I agree. I feel that everything happens for a reason too, but to have completed all of the requirements...just to have my paperwork sit unnoticed for 2 weeks is about enough to piss anyone off.

I've been in Atlanta for about 4.5 years. I can't say I love it here lol. In fact, I'm planning to get far away from here if all goes well the beginning of next year. I'm from North Carolina, but went to college in New York. I miss the north!

[Pixie Dust 526]

Yeah, that stinks. Thankfully its only a few more days though.

I'm from NY & wouldn't want to live there again. I go to Atlanta on vacation to visit my BFF & to attend concerts since I have a great contact at Philips Arena, so it's always a good time when I go there. That's probably why I love it there. I lived in Los Angeles for 10 years & **loved** it but you need lots of $$$$$ to have a decent life there when you start a family. Now I'm in a Detroit suburb & hate it here. Working on moving in 2 to 3 years.....heading somewhere with NO SNOW!

Good luck on your journey Will!

[WillInAtlanta 24]

Thanks. I've thought about the west coast too...I did an internship going all over NorCal for 6 months. Ukiah. Sacramento. San Francisco. Santa Rosa. Gilroy. LOVED it!

How far along are you in the process?

I know that having the surgery won't be a magically thing and my life won't be instantly better, but for once I can imagine myself not taking a lesser job so I won't stand out, avoiding going to places because I'm not sure if I'll fit (comfortably), or even how much cheaper things will be once I'm smaller (smaller clothes, considering a smaller car, cheaper insurance premiums, spending less on food, etc.)

Good luck on the move down the road! I wouldn't mind going somewhere with snow lol

[WillInAtlanta 24]

Today I call Cigna just to see if my approval was any farther along in the process. Nope! In fact the person couldn't find it...then I told her the person yesterday found it on the fax cube. After a while she found it and then told me I'd need to resubmit! She said on the paperwork, my ID# started off W, which it's supposed to be U. Can't someone #%*€¥!+ mark through it?!?!?

I called my doctors office back and the patient coordinator looked at my file and swears everything had my ID# starting off with U...so she's planning to have a nice talk with a Cigna supervisor. I already didn't like Cigna, but this process is making me HATE them.

[MamaBear2 6]

Hi Will ... I know exactly how you are feeling with Cigna. It's been our insurance for nine years. Never had an issue. But it seems for WLS they can be real pains sometimes. After ALL my paperwork was submitted, they claimed two things were missing, which they weren't and they denied me after a week. Why couldn't they just call the hospital to refax the missing info? My insurance coordinator at the hospital resubmitted them and then I called everyday and kept being told that it was still awaiting review by the medical director. So as of yesterday morning - Friday, I still wasn't approved and my surgery is Monday!! I was really beginning to think this wouldn't happen for me. But my surgeon called Cigna herself and did peer to peer with the medical director and within an hour I got the call from my coordinator that I was approved!! Just keep on them. Call everyday and make sure you speak to your coordinator often. Wishing you the best of luck, and that your approval comes quickly!!

[WillInAtlanta 24]

I hope and pray they don't deny me, but if they do...I'm ready to fight.

Thanks & good luck on your surgery! Let me know how it goes!

[WillInAtlanta 24]

Update: I was denied last Wednesday for missing the supervised weightless by ONE day! I was able to see my dietician last Friday for another appointment and they resubmitted the same day.

All week I've been calling in to check the status and finally I'm approved!!! It's so true that waiting for the insurance approval is harder than the damn pre surgery requirements.

I'll be on the lovely liquids in about a week...but I've noticed that as more time passes, I don't really have a taste for a lot of the foods I once loved. Has anyone else noticed anything similar?

[Aquevedo92 14]

Update: I was denied last Wednesday for missing the supervised weightless by ONE day! I was able to see my dietician last Friday for another appointment and they resubmitted the same day.

All week I've been calling in to check the status and finally I'm approved!!! It's so true that waiting for the insurance approval is harder than the damn pre surgery requirements.

I'll be on the lovely liquids in about a week...but I've noticed that as more time passes' date=' I don't really have a taste for a lot of the foods I once loved. Has anyone else noticed anything similar?[/quote']

Congrats I know the feeling of being denied than approved when cigna told me I was approved I couldn't believe my ears lmaoo do you have a day yet ?

[WillInAtlanta 24]

No, I don't have a date yet. Luckily since I work for a college, I'll be off in 2 weeks for the summer break. I'm not picky about a date...but it'd be nice to have it ASAP

[Sharshar09 3]

Update: I was denied last Wednesday for missing the supervised weightless by ONE day! I was able to see my dietician last Friday for another appointment and they resubmitted the same day.

All week I've been calling in to check the status and finally I'm approved!!! It's so true that waiting for the insurance approval is harder than the damn pre surgery requirements.

I'll be on the lovely liquids in about a week...but I've noticed that as more time passes, I don't really have a taste for a lot of the foods I once loved. Has anyone else noticed anything similar?

When you say you missed it by one day do you mean your last vist to the PCP wasn't exactly a full month...I ask this because my appointment with my PCP for my final nut visit isn't exactly a month and maybe I should change my date so I don't run into this problem

[WillInAtlanta 24]

My supervised weight loss was supervised by my NUT. My Cigna plan required 90 days of supervision counting day 1 with the NUT through the last appt. I had 89 (thanks February for being so short.) Just make sure you count the days.

[Sharshar09 3]

Yea I though it was three months... I started in February too I'm calling Cigna Right Now!! To find out because I don't want to have any problems

[WillInAtlanta 24]

Good luck! Even being denied wasn't so bad the first go around. I met with my NUT the next day...they faxed in the info and I got my approval less than a week later