Dr Keith Kim, Orlando

[srs82781 83]

My paperwork was finally submitted to Aetna on monday after a month and a half of trying to get everything in order with my patient advocate.

My question is for any of Dr Keith Kim's patients... How long after getting the approval from insurance did it take for you to actually get a date scheduled? What is the next step after the insurance approval? Its so difficult to ever get a response from anyone in the office and I'm wondering what I should be waiting for.... Thanks

[AdeleRN 6]

Who is your coordinator? I have no luck on the phone but almost instant responses via e-mail.

I am waiting for my SECOND appeal to come through from United, so I don't have the other answers sorry.

[srs82781 83]

I've been working with Laura over the past 4mos and emails were just as bad as phone calls. So I would then contact Jackie to see if she could help and was told to contact my patient advocate. Its been over a month since I finished all my pre op requisites.... I was the one that had to hunt down my PCP office to send the correct paperwork it was so frustrating.

I'm worried that my issues will deny me due to lack of paperwork so I'm trying to get in to see Ann again this month so if I have to go the 6mo route I at least have nutritionist appts showing every month.

[hjtj112 45]

Ye I know too how fustrating this is getting..So what I decide to do is slow down..I have one more visit with nut and doc.My pcp won't send me for ekg.or chest xray until I am a month out and she won't write a letter until she gets the results back.and then I guess it will go to my Insurance.I still have to do my psy so I am shooting for Feb.I am with Dr Kim also..