Inconsiderate Office Personnel.

[Barisaxylady 154]

So frustrated with the insurance person at my surgeons office. This is the second Friday in a row she has done this to me! Last Friday I called and asked if she received the letter from my PCP and if my paperwork was submitted to insurance yet. Called early enough in the day to expect a call back. No call. Was very annoyed all weekend having to wait for the office again on Monday. Talked to insurance person on Monday and she said she got the letter and paperwork was submitted to insurance. She INSTRUCTED me to call back on Friday for an update. Called back today at 11am. Still hours before 4pm closing time. Left a message that she told me to call her Friday morning for an update. Also asked for a preliminary surgery date. Again no call back. Called office again at 230, went to voice mail. Didn't leave a message this time because I didn't want to be a pain but wishing I had. Is it that hard to return a phone call. It should be a law that if message is left at a Drs. office more 2 hours before the office closes on a Friday, the recipient MUST return the call before going home for the weekend. Even if it's just to say there is no news from insurance. Why should should I have to endure another weekend of frustration. Just had to vent.

[Sassygirl06 962]

All of us that have done or are doig the insurance wait completely understand your frustrations, vent away! It will happen for you!

[prettysleeved1 173]

Does she have an e-mail address? I'd try that.

[Barisaxylady 154]

Does she have an e-mail address? I'd try that.

Yes but I can't find her card! Grrrrr

[scaredoftheunknown 95]

Waiting is the hardest thing. Hang in there.

[Izuri 428]

That sure is frustrating! Try and get out and enjoy your weekend and maybe it will get your mind off it a little. I'll keep my fingers crossed for you for good news on Monday!

[soccermomx2 111]

Call the insurance company on Monday. I called every couple of days to see if they had received my paperwork.

[Barisaxylady 154]

If I can't get in touch with the office first thing Monday, insurance company will be my next call. Thought of that too late on Friday.

[mommy to2 1]

If I can't get in touch with the office first thing Monday' date=' insurance company will be my next call. Thought of that too late on Friday.[/quote']

Going thru same thing.