Cigna-How Long?

[Pumpkinmeli 15]

I got a e mail last night from the insurance coordinator that everything was submitted yesterday for approval to Cigna. Anyone else have Cigna? If so... how long did it take for you to get a response? I am set for surgery on September 20th and dont even have a pre-op appointment scheduled. Feeling the pressure. Oh..and she told me to start my pre-op diet... so goobye food...hello protien shakes!!!!

[traceyinflorida 499]

My coordinator had a response within two weeks. I think they say up to a month. It got rejected for a missing sentence in my letter of medical necessity. The PCP had not stated that I was clear for surgery....was that not IMPLIED by virtue of her recommending the surgery? Anyway, the coordinator got that cleared up pretty quickly. If you have your date already, the surgeons office will do everything in their power to help you keep that date. Just make sure you stay on top of things. Good luck!

[JamaicanGirl2011 27]

I have Cigna.

It took me 7 days to get approved.

Just make sure you that everything that they request is submitted.

Then call to verify that they received it, then call everyday for

the status.

If the representative is not helpful or rude, just hang up and call again

until you get one that is helpful.

That was my strategy.

Anyway, I think they got tired of me calling everyday.

I think I just wore them down.

[billyvmom 128]

Mine was 7 days from submission I was really worried but, we had the check list completed so it went smoothly good luck!!!

[Piplula 709]

Mine was 5 days from submission date. I have Cigna Open Access. I did complete 8 months pre-op requirements prior to my submission date. Didn't take long at all, and I requested my surgery date be 1 month out when I heard I was approved to give my work a chance to get the schedule rearranged for my absence.