What Exactly Do These Coordinators Do?

[Heyher 581]

I'm just wondering what these coordinators do all day at the doctors office. I know they have to meet with prospective patients and call insurance. But why does it seem to take them a week to get back to you every time you call? I just want a time frame for when she plans to submit for approval. It has been a week and nothing. Inma bout ready to be a pain in her bum that even preperation-h cant cure.

[mdefabio 73]

Keep on them. You have to be a pain in the ass sometimes to get some people moving. Good Luck!!

[Heyher 581]

20 minutes of transfer and hold music and transfer and confusion and a lil over synthesized fur deliese and well they haven't received anything yet. So a week later and she hasn't sent in ish. Grrrrrr. No wonder she won't respond.

[BigGirlPanties 957]

WOW, I am glad I don't have that problem...my doctors office always gets back to me the same day...I'm not scheduled yet, so there is a lot of pre-planning, and they are ALWAYS there to help! Good luck to you!

[ForMyfamily 84]

1) My coordinators job was to lose every other piece of document that I provided.

2) To forget to schedule important doctor appointments.

3) To not return calls for 4-5 days if he even does.

4) To never send my package to the insurance company, so I had to get em on the ball again.

5) To call me when insurance approved me acting like he did me a favor expecting me to be gracious.

6) Basically I was on the fast track of 3 month wait that turned into 7 months because of him.

[Heyher 581]

She assumed I needed 6 month diet. I told her durring the consult my insurance didn't have the diet. I had to have a diagnosis of obesity of 5+ years. So she was sitting on my file until she got 6 months of diet. But failed to tell me that. Last week it was she would submit info this Monday. This week I need to have this that and the other for her to even submit! What the frap?

I'm going to this surgeon because him and his medical team are the best. But his coordinators stink a big one.

[MK1986 78]

She assumed I needed 6 month diet. I told her durring the consult my insurance didn't have the diet. I had to have a diagnosis of obesity of 5+ years. So she was sitting on my file until she got 6 months of diet. But failed to tell me that. Last week it was she would submit info this Monday. This week I need to have this that and the other for her to even submit! What the frap?

I'm going to this surgeon because him and his medical team are the best. But his coordinators stink a big one.

I know how u feel. My coordinator won't respond to my emails. She told me that I had to see a dietician for 6 months. I told her I was seeing my doc monthly and said that a dietician isnt in my budget. My insurance doesnt req it. So y is she.still.pushing it. I asked.her if WW will suffice.and she has yet to respond..which.was two weeks ago!

[Nurse Claudia 3]

My coordinator seems to submit paperwork for me, but I don't really hear from her. When I call to ask for her, she relays the message through another person. I'm sure she's super busy but it just makes you feel like you're nothing more than a file number and scheduling slot. The office in general is pretty efficient, but not very communicative. :-/ I'm starting to think my coordinator is a mythical creature...

[mdefabio 73]

I know how u feel. My coordinator won't respond to my emails. She told me that I had to see a dietician for 6 months. I told her I was seeing my doc monthly and said that a dietician isnt in my budget. My insurance doesnt req it. So y is she.still.pushing it. I asked.her if WW will suffice.and she has yet to respond..which.was two weeks ago!

6 months of weight watchers is what I submitted. It was very much acceptable.

[Heyher 581]

They wanting to use their "recommended" dietitian? Aka the person they have a contract with?

Im still miffed that she was going to just sit on my claim until she had 6 months of diet. Which I told her she doesn't need. Once those papers are submitted I'm calling insurance to check the status. Not her.

[Toyaboo22 51]

Nothing

[ebonisekim 1,713]

Yep agree with Toyaboo ... My coordinator don't even check to see how things are going with me .. She wants me to meet requirements but u should follow up with me .. I could have jump ship by now she wouldn't even kno it

[change4life2012 50]

Don't get me started on my coordinator. She is sooooo slow at responding to an email. If i email her today i will be lucky to get a response by next Wednesday. Also my coordinator has no idea how much vsg will cost. I am debating changing doctors but really don't want to start over.she is only able to give me a cash price and tells me to contact my insurance for more details. That doesn't help me. Sorry i am very frustrated and emotional over the mess right now.

[change4life2012 50]

She assumed I needed 6 month diet. I told her durring the consult my insurance didn't have the diet. I had to have a diagnosis of obesity of 5+ years. So she was sitting on my file until she got 6 months of diet. But failed to tell me that. Last week it was she would submit info this Monday. This week I need to have this that and the other for her to even submit! What the frap?

I'm going to this surgeon because him and his medical team are the best. But his coordinators stink a big one.

It's hard when you like the surgeon and not the staff. That is where i am at right now! Sooo frustrated and trying not to cry and yell at my coordinator right now.

[Need-a-Sleeve 211]

You owe it to your surgeon to tell them how their staff has handled or mishandled your file. Remember, this is how the MD gets paid & in turn, pays THEIR salaries. If they are sitting on files or don't understand your benefits, they are costing HIM money!

Now for the other disclaimer: it is the policy-holder's responsibility to know what benefits your policy allows. Become the subject matter expert before you go down this road. I printed the policy (you can ask customer service to mail or email you it) and handed it to the staff. I met ALL the requirements before I saw the surgeon & knew that my carrier had up to 30 days to make a pre-determination (same as most carriers). I was approved in 2 days & scheduled for surgery 2 weeks later.