I Am Trying To Stay Calm....but...

[BKMama 179]

OMG I am SO SO SO annoyed with the insurance coordinator for my surgeon's office. 3 weeks ago, I thought that everything was at insurance for approval. Nope. She told me she had everything she needed, but neglected to tell me she wouldn't be submitting it for another nearly 2 weeks. So, at the end of last week, she said she had faxed everything over. I call BCBS to confirm and yep they got it. However, she didn't put a procedure code so they can't start reviewing. *sigh* Ok fine, call her, leave her a message, even the insurance company called and left her a message asking for the information. We are both still waiting for that phone call. (She has the nerve to have on her voicemail that she returns all calls within 24 hours...yeah right)

Yesterday, I called to check if she had given them the information and the rep felt bad for me, did some digging, found the procedure code and sent it back to the review board. Yay, right? NO! The insurance coordinator didn't send everything they need (and is very clearly outlined in my policy). She didn't include documentation that I've been informed of the post-op regimen. So, the review is on hold again. GAH!! If your only job is to do this stuff, why is it so difficult?!?! *sigh* I hate being at the mercy of someone who refuses to simply return my phone calls. I understand you're busy, but come on.

What really gets me is that everyone in the classes keep talking about how awesome and helpful she is. WTH. At this point, I'm just going to step back and wait I guess because this is stressing me out.

/end vent *deep breath*

[emily_0192010 168]

It frustrates me to no end when these types of situations happen. I really don't understand why they can't do their jobs properly in the first place!! Good luck and hopefully everything gets resolved quickly for you!

[kimmy*custis 276]

I am so sorry you are having a hard tome with the paperwork...it sucks! I was so lucky, I didnt have to do anything at all, they had me approved before my first visit. Hopefully they will get it together soon for you. Good luck!