Frustrated With Cigna

[HopeThruFaith 30]

My surgeon submitted my paperwork on Feb 15th. I called last week to check the status and was told that it should only take 15 days from the date of submmital. She told me they should have an answer by March 7 and to call back then. So I called today only to be advised that they haven't even looked at my claim and it was still pending. To add insult to injury he stated that since my policy doesn't require a pre-Auth (they do it as a courtesy) my paperwork isn't scheduled to be reviewed until March 14 and the soonest I could expect to hear something is March 19....my surgery is set for March 20. They are adamant about not getting to it a moment sooner. It's so frustrating. I don't know how others get a fast approval with Cigna. I started my three week liver shrinking diet last week, got my medical leave from work approved, made arrangements for someone to take off work to be with me...amongst other things. I can't stand the thought of having to reschedule my surgery. Does anyone know what I can do to get Cigna to speed up the process?

[illgeturhairdid 176]

I was very close to surgery when my paperwork was submitted. My doctors office faxed in a rush request to move things along faster. I don't know if it would have happen as quickly without it, but the letter from the doctors office couldn't hurt. And TRUST me, pre-cert is ALWAYS a good idea for such high ticket items.

[HopeThruFaith 30]

The insurance coordinator from my surgeon's office has called three times. They do not appear to care LOL. I guess b/c my plan doesn't require it they leave it in the bottom of the barrel until it gets freakishly close to the 30 days. I want to call everyday like someone suggested but I don't want to make'em mad :0)