FRUSTRATED! UGH!

[2bfit 62]

I need someone to talk me down from the ledge! I am so flippin frustrated with the girls at my surgeons office. They keep dragging their feet with getting my surgery scheduled. I love the surgeon but the office staff leaves a bit to be desired! They scheduled me for a pre op appt on Dec 6th but I am still waiting for a surgery date! The scheduler is out sick so the other girl says, "Sorry, I don't do the scheduling." Seriously! Do you or do you not work in the front office? Why are you not cross trained?

They are not supposed to schedule a pre op appt without a surgery date so I wonder if they even have any clue as to what they are doing.

[Rootman 1,101]

Yeah, the old 'THAT'S NOT MY JOB" syndrome. I get real frustrated t my docs staff too for much the same reason, and don't get me started on MY workplace.

It's pretty tough to get someone who will just take ownership of an issue and see it through - EVEN IF IT ISN'T "THEIR" JOB. I know, I know, there IS sometimes when a person just can't help, but dammit, they typically know more about the issue than I do and STILL won't take any initiative to do SOMETHING, even just ask or direct us to who DOES do it.