Infuriating Blue Cross of CA conversation

NancyRN · July 7, 2006

Blue Cross of CA posts its requirements for bariatric surgery on its website. I printed out a copy a week ago but couldn't find it this morning. So I called Blue Cross for help locating this document on their site.

Me: Hi, I need a copy of your criteria for bariatric surgery but can't find it on your website.

Rep: I'll send you a copy of your coverage booklet.

Me: No, that won't work -- it doesn't have the detail the policy does. What I need is the policy itself.

Rep: Well, it's not on the website.

Me: Yes, I know, that's why I'm calling you. I printed it out last week so it must be available somewhere in the system.

Rep: Call the surgery center and ask them.

Me: How will that help? I'm supposed to get it from you.

Rep: Send off your application and have the center call us.

Me: That won't work either. The policy has to be submitted with the application or else they won't consider me.

Rep :(Silence) Well that's all I can send you.

Me: Is there a supervisor who could help us?

Rep: (frostily) I just talked to her!

At which point I swore (to myself) :angry and ended the call. I then found the copy I'd printed out, got on to a different Blue Cross website and printed out what I needed.

NancyRN

AAARGH!

TexasTerry · July 7, 2006

Wow, how infuriating. I've heard some real nightmares about insurance. Mine wouldn't even consider anything to do with obesity, so I was self pay. Some one else here talked about insurance people being demons with pitch forks and fire. I believe it. I think they have some trained monkeys and Orks in there somewhere too. :confused:

Terry