AETNA INSURANCE

[LUCYCAT 6]

HEY ANYONE ELSE OUT THERE HAVE AETNA INSURANCE? I HAVE A GENERAL QUESTION. WHEN YOU WERE APPROVED DID THEY SEND YOU A LETTER TO YOUR HOUSE LETTING YOU KNOW? THE REASON I ASK IS BECAUSE I HAD JUMPED THROUGH ALL OF THE HOOPS ON JUNE 7TH. MY SURGEONS INSURANCE COORDINATOR SAID SHE WOULD SEND IN MY CASE TO MY INSURANCE ON JUNE 14TH. TODAY HAS BEEN 10 BUSINESS DAYS AND I HAVEN'T HEARD ANYTHING. I CALLED THE SURGEONS OFFICE BUT THE INSURANCE GIRL IS ON VACATION THIS WEEK AND I HAVE THIS SINKING FEELING THAT SHE HASN'T EVEN SENT IT IN- AND SHE WONT COME BACK UNTIL JULY 5TH!!

[TheButterfly145 9]

Yes, they mail a letter to your home and send a cc to your doctors office. They will usually also call your surgeons office to let them know so they can start with the scheduling etc. I had to wait almost two full weeks to get my response from Aetna. I was already scheduled by the time the letter made it to my home though.

I would ask to talk to someone else in the office to see if they have heard anything yet on your case.

[treequeen 13]

My contact at Aetna told me they have a 15 day turn-around... I know it's hard, but try to be patient.. you'll get your approval.

[RickM 1,753]

My doc's insurance coordinator let me know that they had approved it - they called him first and I got a letter in the mail a week or so later. Their turnaround back in March was about a week, which shocked both of us considering their reputaion for foot dragging (of course they are dragging their feet about paying the surgeon now, saying they need "more information" despite it being approved and them paying everyone else involved. Situation normal in the insurance world!

[Khy 16]

I have Aetna and mine was sent in 6/21. I have called and they told me I wasn't even in the system yet. They have received it but nothing has been done with it. They told me it could take up to 30 days. The wait is horrible... My surgeons office did say to call and bug them...

Khy

[DrMommy 4]

I received a letter approving me for the band, sleeve, and bypass as my surgeon had me cleared for all of them and left the ultimate choice up to me. I received the letter a couple of weeks after first visiting my bariatric surgeon.

[LUCYCAT 6]

IM APPROVED IM APPROVED IM APPROVED. I AM SO EXCITED!! I CALLED AETNA JUST TO CHECK ON THE STATUS. SHE TOLD ME YES I HAD BEEN APPROVED AND LETTER HAD BEEN SENT. I CALLED THE DRS OFFICE AND THEY SAID AFTER THEY GET THE LETTER THEY WILL SCHEDULE ME FOR SURGERY. SHE DIDN'T KNOW IF IT HAD COME IN YET BECAUSE IT WOULD ONLY GO TO THE INSURANCE COORDINATOR WHO IS ON VACATION. BUT SHE WILL BE BACK ON THE 5TH AND I BET THEY WILL SCHEDULE ME THEN.... JUST A MATTER OF TIME NOW. WOOOOOHOOOOOO

[Downsize Diva 1]

HEY ANYONE ELSE OUT THERE HAVE AETNA INSURANCE? I HAVE A GENERAL QUESTION. WHEN YOU WERE APPROVED DID THEY SEND YOU A LETTER TO YOUR HOUSE LETTING YOU KNOW? THE REASON I ASK IS BECAUSE I HAD JUMPED THROUGH ALL OF THE HOOPS ON JUNE 7TH. MY SURGEONS INSURANCE COORDINATOR SAID SHE WOULD SEND IN MY CASE TO MY INSURANCE ON JUNE 14TH. TODAY HAS BEEN 10 BUSINESS DAYS AND I HAVEN'T HEARD ANYTHING. I CALLED THE SURGEONS OFFICE BUT THE INSURANCE GIRL IS ON VACATION THIS WEEK AND I HAVE THIS SINKING FEELING THAT SHE HASN'T EVEN SENT IT IN- AND SHE WONT COME BACK UNTIL JULY 5TH!!

Hi LucyCat, I was impatient too. I have Aetna and when my insurance coordinator over took over 7 days, I called Aetna myself. Aetnas customer service was able to tell me when the request was put in, what additional information was requested from the coordinator, when the new information was recieved and they also told me I would have a decision within 48 hours. I called to check 24 hours later and was informed by Aetna that my surgery was approved. It's your insurance company so you have every right to ask them questions directly. Keep in mind that all of your records are reviewed by an Aetna medical review commitee so give it just a few more days. I bet you get your answer this week. Good luck.

[Sammi25 18]

congrats on your approval!!!! i have aetna too and was approved in about 4 days with a letter after about 10 days but it sounds like you are ready to go!! waaahoooo! keep us updated on a surgery date!

[Bryn Dawson 9]

IM APPROVED IM APPROVED IM APPROVED. I AM SO EXCITED!! I CALLED AETNA JUST TO CHECK ON THE STATUS. SHE TOLD ME YES I HAD BEEN APPROVED AND LETTER HAD BEEN SENT. I CALLED THE DRS OFFICE AND THEY SAID AFTER THEY GET THE LETTER THEY WILL SCHEDULE ME FOR SURGERY. SHE DIDN'T KNOW IF IT HAD COME IN YET BECAUSE IT WOULD ONLY GO TO THE INSURANCE COORDINATOR WHO IS ON VACATION. BUT SHE WILL BE BACK ON THE 5TH AND I BET THEY WILL SCHEDULE ME THEN.... JUST A MATTER OF TIME NOW. WOOOOOHOOOOOO

Congratulations on your approval! Go you!

:cheer2: