3 options for submitting to Aetna!!

MommyTawnie · November 30, 2010

I called today to check on the process of my paperwork, and the lady I talked to told me they have not recieved it in the precertification department yet.. Bummer I know, but then she went on to ask me if the doctors office knew there were 3 different ways to submit? Umm I don't know, but I will take the info and call them with it asap. Process number 1 Surgeons office can fax the paperwork to aetna it can take 3-4 days to reach the precert department. Process number 2 Surgeons office can fax the paperwork to there fast track number it can be approved as early as that same day.. Process number 3 Surgeons office can call in the info and it could be approved on the spot.. As soon as I hung up the phone I was calling the doctors office with the new info I had to offer. The lady that submits the paperwork actually answered the phone. I shared my new knowledge with her and she is going to resubmit to the fast track number!! I am soo excited I could have an actual surgery date as early as tomorrow!!!

rain · November 30, 2010

GOOD LUCK with that, and thanks for sharing. I, too, am being hanstrng by Aetna. They verbally OK'd my surgery on Nov 12th, and said they would mail a letter... . but here it is Nov. 30 and they NEVER DID!! I am really pissed at them..... haven't heard back from the doc's assistant yet but I'll send her this info.

Tanks again

MommyTawnie · November 30, 2010

You have to stay on top of Aetna once its sent to them.. I have a friend that had her surgery a year ago, and she called every other day for a week. Finally they approved her and she had the surgery. I am just hoping the fast track fax number actually pushes it through faster. It's suppose to take no more then a day to have it looked at and get an answer back. I have been on this journey since March.. I am ready to take the next step SURGERY!! I have sleep apnea which is considered a co-morbidity so that should help seal the deal with Aetna!! Thoughts and Prayers over the next few days..