I had a surgucal emergency at another hosp and NYU team failed to return our callsfor a week!!!!

[secondchancesally 43]

I just wanted to share my profound disappointment with the bariatric team at NYU. I had a lap band w Dr Ren a year ago and had a successful outcome. 2 weeks ago I had an unrelated surgery and developed post op complications. My surgeon needed to speak w Dr Ren so he called, I called, may parents called, all asking Dr Ren or the resident on call to call us back. No one EVER called back. I let them know I was a fellow physician here in NY. I let them know i was having a surgical emergency. No one called back.

I even in desperation told them that I was a self pay patient and oir $20k I felt I deserved a phone call. Nothing. My surgeon had to unfill my band and I couldn't eat anything, just IV fluids for 2 weeks. When I go in to get a refill you can bet I'm going to give them am earful!!! So wrong.

[ChicagoRose 650]

That's absolutely ridiculous. I'm sorry you are having to deal with that. I hope you are able to get the resolution that you need =(

[HotButterFly 981]

HOLY SMOKES!! I'm so surprised by your experience. I hope you got the names of the people you spoke to.... More likely than not, Dr. Ren didn't get the messages. I can't see her just ignoring that kind of info. I hope you're doing well.