So very confused...please help.

[Watchershrink83 61]

Hello All,

As of last week Tuesday my surgeon's office has all my documents. I've tried multiple times to get some help but my coordinator does not return any of my phone calls or emails. I have GHI and I am trying to figure out how long it takes to get my documents approved? Will I be notified by mail or by a phone call? How to go about scheduling my surgery etc. I'm starting to feel like I'm starting to feel ignored.

I have GHI, I'm in NYC, and I'm working with the NYC medical center. Any advice you have or can provide would be greatly appreciated. Thanks in advance.

[SashaWLS 412]

Are you going with NYU Langone?

[Watchershrink83 61]

Are you going with NYU Langone?

Yes I am.

[SashaWLS 412]

Awesome! I'm with them too... Just give them a little time and keep calling. Their surgical consult is VERY slammed with new people, but the practice is awesome.

[Watchershrink83 61]

Awesome! I'm with them too... Just give them a little time and keep calling. Their surgical consult is VERY slammed with new people, but the practice is awesome.

When I went for my initial consultation they were great. Thanks for letting me know. It did seem like they are kind overwhelmed. I guess I'm just being impatient.

[Lori45 70]

I had similar experience and feel ur frustration ! When u are ready u want to get it done and scheduled especially when u have been thru time and expense getting all preop stuff done. I'm just in Lil kansas so not near NYC but I finally went to the nurse manager and told them they were about to lose money as my insurance was approved and preop done. I told them I would take my business an hour down the highway and they would be glad to schedule my surgery. Clinical manager called me back within 30 min and scheduled my surgery for 2 weeks later. Keep calling and advocate for urself, ask for person in charge and say ur frustrated with no return calls . Goodluck!!! Lori

[SashaWLS 412]

Yes, definitely keep calling. And call GHI too. You may need to do some of the legwork but it will happen and you'll do great. For what it's worth I saw Schwack in the hall today. Nice guy!

[Alex Brecher 10,512]

Which coordinator are you dealing with ?

[Watchershrink83 61]

Which coordinator are you dealing with ?

I am working with Lendita. She handles all of Dr. Schwack's patients.

[Watchershrink83 61]

Quick update called again today and was told that she's also handling another doctors patients. Called my insurance and nothing has been submitted for approval. All I want is for someone to tell me what's going on. I'll be trying again tomorrow.

[Alex Brecher 10,512]

Quick update called again today and was told that she's also handling another doctors patients. Called my insurance and nothing has been submitted for approval. All I want is for someone to tell me what's going on. I'll be trying again tomorrow.

I spoke with her today. You'll be hearing from her shortly.

[dawalsh 919]

I spoke with her today. You'll be hearing from her shortly.

Alex, that was very nice of you to do! You are awesome!

[Watchershrink83 61]

I spoke with her today. You'll be hearing from her shortly.

Wow Alex! She called and left me a voicemail. She told me in the voicemail that she's in transition from one office to another. Regardless of I was just happy to hear back from her. ALEX THANK YOU!! I don't know what you said or did but I'm forever grateful. I'll update you guys once I actually speak with her.

[SashaWLS 412]

I spoke with her today. You'll be hearing from her shortly.

That's just about the nicest thing ever!!