Wow...cattle call anyone?

[deleteme 176]

So I am sitting here is a tiny room at True Results in Phoenix, AZ for my presurgery consult with 15-20 other people. I am now an hour past my appointment time at 12:30.

Sorry with three kids in tow it is not my cup of tea to sit and wait and wait and wait.

[nina874 48]

If that is how they treat you before they have your money it is not a good advert for how they will treat you afterwards...... Is it self pay or funded? If it is selfpay I would say screw that and go and see a couple of others.

[deleteme 176]

Nina, unfortunately they already have my self-pay money.

[nina874 48]

Ooops, sorry. I would make my displeasure very very noticeable and be talking about a full refund based on your services received thus far. Do they have a robust follow up service with free fills and dieticians? If so it may just be that they screwed up the appointments and once you are in the system so to speak you get a much better service.

[stept04 465]

I'm so sorry for your inconvenience. I do know that not all True Results are run the same. Which I thought was weird, they have different was of doing most everything. At least I found that to be true here in Texas I don't know if you can switch to a different office . Hopefully they are just having a bad day and will make it up to you. Good luck

~~~Stephanie

[☠carolinagirl☠ 18,721]

sometimes good things happen to those who wait...

that is a positive way to view the (wait)...hope the visit went well

[mrsto 2,925]

My surgeon is always running late. My surgery was scheduled for 11am, and they didn't take me in until 3pm. He runs late with regular appointments too, but when it's your turn, he spends a lot of time; doesn't rush you out. SO - I suck it up. He's an excellent surgeon, and in demand

[beanie80 146]

Annoying? yes. But please remember that no matter how hard we try emergencies pop up and cause us to run late. Sometimes if you step up to the check in desk they can get you in with another provider sooner or re-schedule your appointment. I've been on the patient side where I've had to wait and gotten really annoyed, but I've also been on the provider side when you have a patient who is coming in for indigestion and you discover they are actively having a heart attack. Or when a 12 week pregnant woman comes in with abdominal pain and you have to tell her she is having a miscarriage. Please remember that we don't mean to disrespect your time!

[♕ajtexas♕ 3,771]

Wow, sorry you are having such a bad experience with True Results.

The True Results here in Austin, Texas is awesome. Never wait long and the staff are amazing.

I hope your experience improves, good luck to you!

[deleteme 176]

Annoying? yes. But please remember that no matter how hard we try emergencies pop up and cause us to run late. Sometimes if you step up to the check in desk they can get you in with another provider sooner or re-schedule your appointment. I've been on the patient side where I've had to wait and gotten really annoyed' date=' but I've also been on the provider side when you have a patient who is coming in for indigestion and you discover they are actively having a heart attack. Or when a 12 week pregnant woman comes in with abdominal pain and you have to tell her she is having a miscarriage. Please remember that we don't mean to disrespect your time![/quote']

Beanie80 - what I later found out is that ALL of us (15-20 people) were there for the 12:30 "appointment". That I find highly unprofessional. I totally understand when emergencies arise and those are okay. But to schedule all of us at the same time to just push us through is not okay. I did not leave until 2:15. If you are going to do that then I expect you to tell me so I can get a realistic expectation of the amount of time I will spend there. That's all.

Sent from my iPad using LapBandTalk

[beanie80 146]

Beanie80 - what I later found out is that ALL of us (15-20 people) were there for the 12:30 "appointment". That I find highly unprofessional. I totally understand when emergencies arise and those are okay. But to schedule all of us at the same time to just push us through is not okay. I did not leave until 2:15. If you are going to do that then I expect you to tell me so I can get a realistic expectation of the amount of time I will spend there. That's all.

Sent from my iPad using LapBandTalk

Oh wow! That is terrible!! What were they thinking!?!?

[Cwalband 215]

I go to True Results in Hurst, TX and I've only had one time where I waited a long time. I hope all the other visits go smoothly!!!!!

[Dbackfan 38]

So I am sitting here is a tiny room at True Results in Phoenix' date=' AZ for my presurgery consult with 15-20 other people. I am now an hour past my appointment time at 12:30.

Sorry with three kids in tow it is not my cup of tea to sit and wait and wait and wait.[/quote']

I was there today, too. Not what I expected. I thought it was going to be a quick one on one session with the surgeon, but like you, finally got out of there 2 hours later! Lets hope things improve. They already have my money and the date set for next week so I'll just suck it up for now and hope for better results come surgery day. By the way, great kids and very well behaved!

[mrsto 2,925]

Beanie80 - what I later found out is that ALL of us (15-20 people) were there for the 12:30 "appointment". That I find highly unprofessional. I totally understand when emergencies arise and those are okay. But to schedule all of us at the same time to just push us through is not okay. I did not leave until 2:15. If you are going to do that then I expect you to tell me so I can get a realistic expectation of the amount of time I will spend there. That's all.

Sent from my iPad using LapBandTalk

Under those circumstances, I would also be livid! I understand that emergencies come up, and sometimes doctors are running late. But to intentionally schedule so many for the same time slot, is downright disrespectful of other people's time.