Impatient And Annoyed!! Aetna...vent

[kellbell82 11]

Ok so here's my story...I met with my surgeon originally back in January submited paperwork and then found out I was going to have to jump through a bunch of hoops to get approved. Six month medically supervised diet, psych eval, nutritional eval, egd...ect ect. Well I got discoraged and didn't start the six month diet until April...managed to get back on track and get everything done. Last PCP appointment was 10/22...after both offices sitting on my paperwork everything finally got submitted to insurance on 11/9. Well I have been (not so) patiently awaiting a decision when I get a phone call this morning from my surgeon's office. Aetna has now requested a 2 year weight history that they did not ask for before!! ARGH!!! So I spent this morning on the phone with dr's offices, picked up said records and faxed them to my surgeon's office. I even called to make sure they received the fax and was assured it had been received and was being faxed immediately to the at Aetna who is handling my case. Well I decide to call Aetna a few minutes ago to make sure they have received the additional information and they say they haven't!!! I was really hoping to get approved/scheduled before the end of the year as I have met all deductables for the year......sorry so long just needed to vent!

[CaGottaBand 498]

I'm sorry you're having so many issues with Aetna. I have them as well and just started my 6 month supervised diet. Best of luck to you, I'm sure everything will work out in the end!

[Maddysgram 6,159]

Don't give up yet. I have Aetna also and did all the same things you had to do. Once they got all my info it was a week to the day for approval. I too had met my deductible and wanted it done before the end of the year. It makes things tense, but don't give up yet!

[Shelleymb 75]

It seems that harrassment is the only way to get things done with insurance companies. Keep pushing. Good Luck!

[A New New Dawn 1,695]

Perhaps it is the doctor's office you need to be more persistant with and not Aetna. Good luck either way and definitely call back to Aetna tomorrow and make sure they finally received the documents and if not bust out a can of whoop ___, I mean nicely call your doctor's office and be that squeaky wheel. Good luck to you!

[kellbell82 11]

Thanks guys....I have absolutely no problem bugging everyone involved until I get an answer! I plan on calling the insurance company again tomorrow and the surgeon's office if need be! Just ready to get this done!

[MiniMi 1,468]

I complained to the person that I know who was banded 2 years ago about this long process and this exam and this hoop etc and she just smiled at me and said " it's ok! Because when you finally get the band it will be ALL GOOD" so I hung in there and now I'm banded and guess what.. It's all good!

Started the process in jan 2012. Insurance pre auth was submitted two weeks before surgery on 10/5. The 9 month in between was just a joke!

Hang in there all, it'll all be good!

[cheryl2586 3,053]

Yes hang in there. You will get it done. I would keep calling them. I dont stop til they do what they are supposed to do.

[Banjo257 920]

I feel your pain. I'm waiting also for bcbs.

[kellbell82 11]

Yay!!!! Just spoke to Aetna and I'm approved!!! Waiting to hear from the dr office now!!

[Maddysgram 6,159]

WOOHOO!