True Results Richardson, Don't Know What To Think

[TexasSoccerMom 26]

Okay, Wednesday, May 2nd was my last required visit and everyone I spoke with said they would submit to insurance that day. Well, Tuesday, the 8th, I decide to go ahead and call Aetna to make sure that it is in process. They have no records of my paper work being submitted. I call True Results and they said it must not have been put into their system, but it was submitted. Well, I call Aetna again today and still nothing. All I keep getting from True Results is we'll check on it and get back to you. Well, nothing from them. Up to this point I could not say enough positive things about the staff that I have dealth with. Now I am not so sure. I am being amazingly patient for me, but now I am getting a little frustrated. Just had to vent. The only ones that know I am getting banded are my husband and 2 close friends. So I am glad to have you guys to "talk" to. Typing this has made me feel a little better.

[eyeononederland 27]

I hope you hear something soon!

Only reason I was able to decide on a doc was because my husband went to him 2 years ago. I'm not typically a big fan of doctors (have had some bad experiences) and so I'm very cautious!

Sounds like this could just be a paperwork issue. Maybe it takes some time for things to get processed/entered in the system? Either way - good luck!

[jennifer1 180]

i was self pay so i didnt have to deal with all that crap...but i would stay on them and get on their nerves so they have no choice but to submit your paper work. hope it gets done soon..ugh!!!

[mufasas-mom 170]

I hope they take care of this for you....in a timely manner. I'd be pissed - but more at the fact that I can't make them do their jobs.

My opinion on TR Richardson is they only want my money....

Are you having your surgery done at the center in there in Richardson??

[TexasSoccerMom 26]

It would be more convenient to have it done at the surgery center in Richardson, but since I have aetna, I will have to have my surgery done at Trophy Club by Dr. Fox.

[mufasas-mom 170]

I'm going to request mine be done at Trophy Club or at another hospital - don't want to have the surgery there at the center in Richardson - would prefer to be in hospital setting just in case

although i think the trophy club is pretty far away from me - I live in Princeton, TX (9 miles east of McKinney)

[Lilbelly 31]

Be persistent, if you need this paperwork. I wish you the best!