So mad I could spit nails.....

[pinkbutterfly 0]

Ok I have jumped through every hoop Dr. Baker's office has dished. I've done all the crap my insurance required. I've played by the rules and still get kicked in the teeth. By my insurance company.... No not at all. !!! By my doctor's office. My insurance was never contacted for preapproval.

My patient coordinator knew I needed to have surgery the first week in March due to my husband having his first hip replaced at the end of March. I've been dealing with them since Dec. My appt with Dr. Baker was Feb 1st. My coworker who hasn't even finished all his requirements gets a call Tuesday with her surgery schedule. Exact same insurance and saw him the exact same day. Only difference she had someone different in his office doing her insurance paper work.

Then I get the run around when I ask her about why my insurance say no one has contacted them. Then she tells me to call them and get a fax number. I'm like is that not your job. But I call anyway. The tell me again what I already knew. You can't fax or send letters. You have to call them and open a case. So then she tells me she will call. Calls me back to say they are closed. Then it snows in AR and all heck breaks loose. I send another email and ask to know something as soon as possible. I do work full time and can't just leave my job on a whim and still need to feel out STD paperwork.

Needlesss to say I am not a priority with her and doubt very seriously that I'll get my surgery done the first week in March. Which would mean I won't get it done till sept due to my husband having double hip replacements. I could just spit nails. You didn't do your job and then get an attitude with me. Makes me not want to deal with that office at all. Even if he is a great surgeon. I now have a nasty taste in my mouth concerning his office staff.

[ravendays 2]

wow that is so sad. Im sorry to hear about your dr's staff being so careless. Sounds like this lady forgot why she was hired. I would diffently make a complaint with the office supervisor about what happened and how upset you are over this. Maybe someone else can take over paperwork and work miracles. I really hope you can get this done in the time you needed =(

[Amanda1982 142]

WOW I would be so pissed... I would call them and tell them how you feel. This is unacceptable!! I they want your money the will clean it up. If they don't to hell with them find another doc who can make you a priority. Good Luck

[pinkbutterfly 0]

Thanks everyone. Finally got insurance case opened. It's in the hands of the nurse who does the approvals. Hope to hear something back on Monday. I'm suppose to start shakes on Weds. Praying hard that it all goes through and we can proceed as planned. I have to do two weeks of liquids. Fun times. But it's all worth it.