NYU Surgical Coordinator Office - unprofessional

[Russian_BANDit_inNY 4]

UPDATE

A warning for those who consider going to NYU for the surgery

My coordinator at the NYU Surgical Coordinator Office - unprofessional voice mail always full,

never return messages,

did not tell the truth regarding when they she submitted or even IF they she submitted paperwork to insurance.

Had to get Office Manager involved in order for my file to be sent to the insurance. However the key papers (already in the file) were not submitted by my coordinator. Spoke with Office manager again, hopefully my coordinator will send complete file to the insurance on Monday.

On the lighter note - my Insurance rep is wonderful!!! Have to wonder if all the 'insurance delays' I read about, are really do to the doctor's offices.

[Mimi11 2]

Hey Ms Bandit,

Can you share more of your experience with NYU?

[hotsexyrunnerchick 5]

I had the totally OPPOSITE experience at NYU. My surgery was on 8/2/10 and my consult was approx a month before. Everything went smoothly with the insurance and I was always kept abreast of any "hiccups". Dr. Ren was amazing and my follow up has been great . I would reccomend anybody to NYU.

[CindyBklyn 4]

Both my husband and I went through NYU and had the exact same experience with unprofessional staff. We both had to constantly follow-up and double check everything we were told because they we dishonest about submittng stuff. Disappointing that you pick and excellent surgeon and then have to put up with problematic office staff. Added unnecessary stress to the process.