S L O W doctor's office

[StacyS 2]

OMG, I'm so frustrated!! They had all my paperwork and told me they would be submitting to my insurance for approval last Wed and guess what? They havent! I called my insurance to see if they got anything and they hadnt, then I got a call from an office worker at my surgeon's office asking me who my Primary Care Physician is.... This tells me they are just starting to gather all my info to submit it to insurance!

WTH? Dont they want my money? Why are they lagging? I know I'm one in 1000 people but how can I gently ask them to hurry up with my file without pissing them off???

[changing 2]

I do understand.I am just getting aggravated with not having my phone calls returned.I had to go to office to take information to them.I think all they have done was submitted a pre determination letter.

[Amanda1982 142]

LOL I know how you feel. Good Luck

[emptyNest 4]

I'm glad I'm not the only one frustrated with the Dr's office. They made me wait until my surgery was approved from the Ins Company before they would even set up the consultation, then didn't have an appointment for 6 weeks! ARGH!!

[Rachael 4]

I am having a hard time staying patient myself. My surgeon's office submitted everything to insurance on the 13th and I still haven't heard anything. I called them on Wed and Thursday last week because my anxiety got the better of me and they didn't hear anything back. It is so hard to sit back and wait. Especially since I had to do the 6 months of dieting and all the testing already.

[dFaults 1]

What I found to be helpful and it was suggested by the staff at my surgeons office was to email them. She said they are at their computers all day and with the phone calls that they're making to our insurances, they multi task and answer emails. They either check voice mail in the morning when they get there or right at the end of the day. Ask if it would be easier to send emails. I emailed my girls at 2pm and had a response by 4pm that same day!

[StacyS 2]

Status Update:

Got an email from the surgeon's office this morning... the paperwork was faxed to my insurance yesterday! I then called my insurance co and verified they received it! They have and are working it now. He said it should take about 5 days for approval so I will be calling back on Thurs and/or Fri to see if I've been approved!!!!

Horray!!!!

[MeFirst 65]

Good luck Stacy. I'm keeping my fingers crossed fie a quick approval.

[sophinator 2]

I am so glad you posted this! everyone on here seems to get appointments right away! I hurried and got all my appointments done pre consultation in the beginning of Nov and they didn't have a consultation appt until Dec 29th...got approved the next day and they haven't received their ' copy' been trying to get a hold of them to bring my copy to them but no calls back...frustrating...just know that when they finally call they won't have surgery opening til April...praying I'm wrong!

[kalamitykel 0]

OMG, I'm so frustrated!! They had all my paperwork and told me they would be submitting to my insurance for approval last Wed and guess what? They havent! I called my insurance to see if they got anything and they hadnt, then I got a call from an office worker at my surgeon's office asking me who my Primary Care Physician is.... This tells me they are just starting to gather all my info to submit it to insurance!

WTH? Dont they want my money? Why are they lagging? I know I'm one in 1000 people but how can I gently ask them to hurry up with my file without pissing them off???

[StacyS 2]

Status update:

Insurance will not accept my 6 mo supervised diet I completed last year. They need it to be 3mo prior to surgery request! Therefore I must do another 3 mo supervised diet!!!

I'm so frustrated, discouraged, and depressed. Of course when I called the doctors office to find or what my options are, I didn't speak to anyone!!! I swear I HATE this doctors office!! Bit I don't want to start the process all over....

And of course my husband made it worse by saying "its only 3 months. What's the big deal?" Ugh!!!!! You have no idea!

Sorry, I'm so pissed and feel like crying!! I guss I needed to vent. I'll be calling my doctor tomorrow to see what I need to do to get this taken care of....wish me luck cuz it'll be a long ass 3 months!!!

[Puttingmyselffirst 1]

Ugh Stacy. I'm so sorry this happened. Talk to your doctor's office about using prior appointments with them as part if you "3 month" diet. When my doctor's office called to say that BCBS was requiring a 3 month diet (starting in 2011), they were able to count my consultation appt in December and my group appt with the surgeon and nutrition counselor in January as 2 of the 3 months. I go next week, to hopefully my last, appt with the nutritionist to complete my crappy 3 month supervised diet. Good luck. Keep u's posted!

[StacyS 2]

Thank you so much!! I will ask tomorrow if they will count my initial visit as month 1but that still leaves me with 2 months. I am going to a support group on feb 2, but would that really count?

[Puttingmyselffirst 1]

Not sure if that would count. But it is definitely worth asking. . The whole supervised duet is a waste of time (in my opinion).

[StacyS 2]

Everything happens for a reason, right??? Well, this doctor's office has had my last straw! I QUIT!!!!!

I found another doctor who's staff is much nicer, more attentive, and does not charge a $600 out of pocket fee! Considering that I need to start all over with a 3 month supervised diet, what better way to start off with a new doctor who has a friendly and professional staff?? Plus, they were referred to me by a friend who is extremely happy with them!

HA! Take that you unprofessional, apathetic, money hungry doctor's office!!!! I'M THROUGH WITH YOU!!!