Is that a good thing?

[krasc001 0]

Hi All,

I hope you had a lovely Thanksgiving, I know I sure did. One thing I was constantly worried about during the break was my pending approval from Cigna for the surgery. So I wanted to ask a question! Last Monday the paperwork was submitted for approval. I called on Tuesday to see if everything had arrived. The CSR told me that it had and that they should have an answer as early as Wednesday. So I waited and waited and waited. I finally called this morning and was told by the Authorization department that the paperwork was still pending. That it had been through Benefits and that the Nurse would review it and the Doctor's office that it was sent from would know first if it had been approved or denied. So is it good or bad that it is still pending? I have been on pins and needles since last week?! Would love to hear anyone's thoughts?

[krasc001 0]

Hi All,

I hope you had a lovely Thanksgiving, I know I sure did. One thing I was constantly worried about during the break was my pending approval from Cigna for the surgery. So I wanted to ask a question! Last Monday the paperwork was submitted for approval. I called on Tuesday to see if everything had arrived. The CSR told me that it had and that they should have an answer as early as Wednesday. So I waited and waited and waited. I finally called this morning and was told by the Authorization department that the paperwork was still pending. That it had been through Benefits and that the Nurse would review it and the Doctor's office that it was sent from would know first if it had been approved or denied. So is it good or bad that it is still pending? I have been on pins and needles since last week?! Would love to hear anyone's thoughts?

I'm guesing from the non-response that either not a lot of peopl have Cigna or this just isn't a good thing. LOL

[Cocoabean 430]

I believe they have up to 30 days to respond. So as early as Wednesday really doesn't mean much. I don't have Cigna, but my paperwork was submitted right around Thanksgiving and I didn't hear until Mid-January that I was approved with all the holidays thrown it, it took a long time.

[Dave_NW 92]

It was also a holiday week, so the "right people" may have been out of the office. You should hear something in the next few days, I'd think. My insurance took three working days, then called me for a phone interview before approving me.

A better way to think about it is that if the answer was No, you'd likely have already heard. Give them time.

Good luck!

Dave

[deedee72 4]

I agree with Dave. Since the holidays were Thursday and Friday for most people, they may have gotten behind. I would say its a good thing. It takes a shorter time to say no. They will be calling with your approval soon!

[Swan56 6]

My paperwork was also sent in last week (Monday). I was told they have 30 days to respond. The insurance specialist in charge of my case at my surgery center called today to check and she was told that it was under review. She told me that this was a good sign. That my case had been assigned a case number and a case manager. She deals with this all the time and she didn't seem worried. Even penciled a surgery date in for Dec 27th. I don't think you have anything to worry about. Just TRY to be patient (I know how hard that is).

[krasc001 0]

My paperwork was also sent in last week (Monday). I was told they have 30 days to respond. The insurance specialist in charge of my case at my surgery center called today to check and she was told that it was under review. She told me that this was a good sign. That my case had been assigned a case number and a case manager. She deals with this all the time and she didn't seem worried. Even penciled a surgery date in for Dec 27th. I don't think you have anything to worry about. Just TRY to be patient (I know how hard that is).

Thanks so much for your positive words. I have received word that I have been approved!!!I am so excited and thankful. My tentative surgery date is the 28th of December. I will continue to pray for those on this board who await word of approval. God Bless Yall.

[Cocoabean 430]

Congratulations!!

[Swan56 6]

Woohoo Congratulations! I haven't received word yet but my surgery center was kind enough to "pencil" me in for December 27th. Praying the approval comes through. Looks like we will be starting this journey together.

[amybethy 0]

Yay for you I'm still waiting was submited the fri the 19th and still waiting for approval hoping to get approved soon so I can scedule apt with the sergeion to scedule my surgery date. My place won't make that apt untill I get approved.

[Dave_NW 92]

Thanks so much for your positive words. I have received word that I have been approved!!!I am so excited and thankful. My tentative surgery date is the 28th of December. I will continue to pray for those on this board who await word of approval. God Bless Yall.

Yeah! Great news! Congrats!

Dave

[amybethy 0]

I got approved today thank the lord I am so excited!!

[Swan56 6]

I got approved today thank the lord I am so excited!!

YAY! Congratulations! Mine was submitted on 11/22. Still waiting - i hope that means I'm soon

[Swan56 6]

Thanks so much for your positive words. I have received word that I have been approved!!!I am so excited and thankful. My tentative surgery date is the 28th of December. I will continue to pray for those on this board who await word of approval. God Bless Yall.

I got approved today - 12/27! Woohoo - we'll be starting this journey a day apart.

[amybethy 0]

Got my surgery date on thuresday jan 12th yippy!!!!!!!!!!!