BC/BS of Michigan

[JillianRN 0]

Just wondering if anyone has used BC/BS of MI..and what your experience was. Prior to my surgical consult my Insurance company was so helpful answering any question that I had. Now since my paperwork has been sent, it is as if you have nobody to talk to. I was told prior to that I could call and do a status update...now they are tight-lipped and I was told last week that it could take 45 business days before I received a pre-determination letter and I was quoted November 19 as the date that they had to send me and my Dr's office the letter in mail. They would not allow my surgeon's office to fax anything to them...only snail mail...I am so sorry to be venting like this...I am just a little impatient tonight...:crying::mad::biggrin::frown: