For UHC Employee-Another United Health Care post...

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I've been morbidly obese for several years. I've too many years on this crap and I'm really just done with being overweight. I've tried the average methods-dieting, exercise, dieting programs, gimmicks...nothing helped me lose enough weight after a certain point or keep it off.

So I started looking into surgery. I was working at AT&T at the time who had Blue Cross Blue Shield then switched to United Health Care. When I called United Health Care, I was told neither Lap Band or Gastric Bypass was covered. Now that I just started at United Health Care at a call center, I was anxious to find out if the employee insurance covered bariatric surgery.

When I called I received a flat toned "No" from a snotty, rude woman. She said something about no bariatric surgery being covered under UHC because UHC specficially kept that out of their policies. I was upset. Then I find this site and I see people from AT&T (wireless, just like me) saying they were not only covered but that UHC was "a breeze" to work with!! So now I'm wondering if the rude person I spoke with regarding UHC employee coverage was just too lazy to really check if their plans cover it. But this rude, "you're bothering me while I'm trying to get by NOT doing my job" attitude is something I've been met with each and every time I've called UHC--while I was working at AT&T and now that I'm an employee of UHC. I'm new to UHC and haven't even been through proper training and I may never know through new hire training what is covered for employees. So, has anyone who worked for UHC been covered for any type of bariatric surgery?

I realize this is a life-long change. And quite honestly, I need it to be. I want to have a long life with my fiance (soon to be husband), with our future children and future grandchildren. I've wasted too much time stuck like this and I need something to happen or something that I can make happen. Any help you guys can give me would be very, sincerely appreciated.