Dr. Keith Mcewen - Awesome Doctor / Horrible staff :(

[BandedBeauty66 0]

I went through an entire process to have my surgery with Dr. McEwen. I found him to be a really wonderful person and doctor and he answered every question I had, as well as being very patient and understanding. He's a very peaceful personality and was felt good about my original choice in having him do the surgery. Unfortunately I had a very horrible experience with his office manager / executive manager.

I had a very hard time getting through to this office most of the time getting a voice mail or answering service. I would leave messages and never receive return calls. I was told by the executive director that if I called multiple times in a day that my file would go to the bottom of the file, which I never called more than once in a day and explained that as well. While talking to the dietitian, who was very knowledgeable and kind, told me that their office had a staffing issue and it was only her and the executive director running the office at that moment. *CAUTION* signs went up to me.

I, like every other person going through this process was feeling quite emotional about it and was a bit scared I guess for my upcoming procedure. She quickly referred to my history saying she knew from looking at my psychology reports that I was going to have to get help for my emotional issues from my therapist.

The executive director then advised me that I was free to find another surgeon which I did. I had to start my approval process all over again as well as go through extensive testing prior to surgery which was not required by Dr. McEwen's office. In the long run it was the very best choice I could have made only because I could not have had a long term relationship with this office due to their executive directors unprofessional behavior.

I had my surgery at St. Vincent and Dr. Margret Inman did my surgery. I am not sorry at all that I made the change.

[HiLitesFromAbove 0]

How much was the cost?

[Dave_NW 92]

Jodi, this thread is from last January. I suspect the poster has moved on. :frown:

Dave

[Kirsten46038 5]

I have selected Dr. McEwen for my surgery. I've been very impressed with his staff and their follow up. I feel like a real person, not a number. I'll update as time goes on. Having my consults next Tuesday. Excited!!!