Dr Wilkenfeld is alright, but his staff is the WORST! I had two appointments with Tina (pre-op and post-op) she was 1.5 hours late for the first one because they had to call her in and let her know she was seeing patients that day. She didn't show up at all for the 2nd appointment for the same reason and I had one of the office staff conduct my appointment. VERY UNPROFESSIONAL.
I paid cash for my procedure, but I also provided all my insurance information, as requested, FOUR times (3 times to Dr. W and once to the surgical center). I was assured that if they discovered and repaired a hernia, that my insurance may be billed for that particular procedure, but that I would not incur any additional charges. So why do I keep receiving invoices for $700 and $500 from the anesthesiologist and surgical center?? When I call Dr. Wilkenfeld's office, they just take messages for "Betty" who never returns my calls.
Choosing a surgeon is a big part of having this surgery, but the office staff is what makes a good doctor a great doctor and it's what we, as patients, will remember most. Get it fixed, Dr. W, or you will lose the confidence of your patients and potential new patients. I know I have already advised people against having the procedure at your location.