I was banded on the 24th, had a great experience with both Dr. Rod, and Jessica, who was also my facilitator. She was really quick at getting back to me. I would give her a little grace--remember how many patients she deals with on a daily basis! Also, Joann,(sp?), the owner of Belite was there at the hospital when I got my band, and she told me to call her office anytime. There is always someone there who can talk to you--they have all had the band/surgery as well and can answer questions.