I have been to Dr Ortiz twice. Once in 2010 for a lap band and then Nov 2013 for a revision to the sleeve. Loved him and his staff both times. My band didn't have issues, I just moved to West Texas and couldn't find an in network provider to continue fills, adjustments, etc. I like all the people in his office. These are the ones I have talked to or remember specifically: Miranda, Carolyn, Lori, Dr Ortiz, Dr So, Dr Martinez. I email them whenever I have a question and they call me or email me back very quickly. If anyone were to ask me, this is the place to go. I preferred going back to Dr Ortiz over trying to find a US doctor who could have possibly got my insurance to pre authorize surgery. Especially the 2 doctors near me in west Texas. I wish my other health care providers in the US were as good as OCC.