khath0620

Hi Katie,

Anthem denied me again today. Said that even though I was given incorrect info, was my responsibility to know my benefits. Told me it was on the Verizon website...NOT! VZ confirmed it was not on there either. Explained to VZ all the steps I took, they agreed I did the right thing. So my VZ advocate is still working my case. Hopefully I'll get an update on Mon. Called Jayne so she could put everything on hold. We'll probably have Allergan and their atty file the grievance next week. Lady who called me with the bad news told me I should definitely file a grievance which seems strange since I'm told it was my responsibility to contact VZ in the first place to get them to verify my benefits. When I asked what's the point...she just said I should do it. Wondering if she knows something that I don't know...like maybe someone different would be doing the review this time. It's not looking good for me to be a May bandster with you Katie after all.

Priscilla