Yes, I was having the same issues. So, I started asking questions but what time does she work, etc. I also got her email address and starting sending emails. Instead of phone calls. After about a week, I got everything submitted to insurance and got my tentative surgery date today. I know my coordinator was out a couple days sick and I was trying to give them a break. I didn't want to piss them off. I think people respond quicker to emails too.
I saw a different surgeon first. Their respond time was ridiculous in additional they charge a $1000 program fee. I still yet to hear back from them. True Results was definitely the best choice for me.
Good Luck!
10/19/2009 - Surgical Consult & EKG
10/26/2009 - Lap work completed & Faxed Medical Records to Dr.
11/03/2009 - Dr. Office sent to Insurance for approval
11/06/2009 – Start Pre-Op Diet
11/10/2009 - Pre-Admission Testing
11/16/2009 - EGD
11/20/2009 – Tentative LAP-BAND Surgery Date