update to my other post..
paperwork was submitted on 3/11
called Cigna and they told me the paperwork had arrived on 3/16..and could take at least 2 weeks from that date to hear anything..
i got the call today 3/23 and i'm approeved by Cigna!!
:smile:
so call, bug them and get to the bottom of it ..i think it speeds up the process..:thumbup: