judimar

I went to Doctor Carter’s and had a very bad experience. I went through all the insurance process of six months supervise diet, psychologist, stress test etc… I didn’t have the chance to meet him so I can’t talk about his qualities, but I can honestly say his office staffs are a real mess. First a few days before I finished my supervised diet I called Becky (Miss Mistakes) to let her know and to see if she needed anything else from me and the most important I informed her that my employer was changing insurance for the next year and she told me not to worry that the turn around with my actual insurance (Cigna) was really quick (like 2 weeks), she told me that she will call me back as soon as she heard from the insurance company. Here I was waiting, waiting, waiting and waiting…..well I didn’t get a call from her and December came around. I called her back and to my surprised she just placed my record in a pile and was not being handled, needless to say I lost the opportunity to get approved through Cigna. I was really mad about the whole situation and she was blaming me for not calling her when she told me several times she will be calling me, however why should my record be sitting in a pile after I went through my surgery process. After this lovely mistake she submitted the approval paperwork to my new insurance (Aetna) and I called to check the status every week. When I received the denial letter from my insurance I notice that they were using my maiden name instead of my married name which was an error from the insurance company, but I called Becky right away to let her know about it so that they could appeal the decision. A few weeks later I got a called from the scheduler letting me know that my insurance approved the surgery and we scheduled the surgery. I was contacted from the surgery place and everything was set up. I requested time off at work as well as my husband and bought an airplane ticket for my mother to come and babysit the kids. I had an appointment to go and see Dr. Carter 2 days before surgery and to do the entire pre-op test. Well people guess what…..Miss Becky made the biggest mistake ever, she read my approval papers wrong…..I didn’t get approved the letter was actually a denial letter….Can you believe this? I was in shock so in shock that I didn’t reacted the way I should have (meanly and rudely ). I told her that I had everything set up that how they could make a mistake like this and she was very careless and rude about it when the mistake was obviously made by her and her staff. I think this is one of the worse mistakes you can make to a patient that is trying to get a loss weight surgery to better their health. :mad::w00t::thumbup: