thanks so much shellyg for your advise. i have a problem though!! i have been trying to reach the company called european surgery to get me started, i spoke with a lady couple of days ago and she said she would pass my details to the surgeon and then get back to me the next day. i didnt hear from their office so i decided to give them a call again but to my surprise, no one is picking the phone. i think this is not right at all. do you by any chance know how i can get through to dr debruyne cos the office i am calling doesnt seem to have time for their customers. thanks.