Ken S.

We have identified the issue that is causing the truncated post content and are working on a fix ASAP. @savyourdvine1 Which issue are you running into that's preventing you from posting? @kimberb Are you still experiencing this issue? If so, can you please point me to a topic in which you see HTML tags? Thanks!

@10stackzz What issue are you having when attempting to upload an image via the Android app?

We've added a "My Surgery" link to the User drop down now. Hopefully that will help other users find it easier :-)

@Travelher @NineMile The EXO error should now be resolved! Please let me know if it continues.

Hey all! It seems that once everyone finds it, they have no problem updating their info, is that correct? If that's the case, we'll look into adding an additional link to it. Where was the first place you all looked for/expected to see the My Surgery link? Thanks!

Hi there! Where are you going to edit your BMI tickers' weight information? If you could provide a link that'd be fantastic. Thanks for the report!

@Travelher If possible can you send me the exact link to any image you're getting that error message for? Would really help in diagnosing the issue and resolving it ASAP. @NineMile Thanks for the screenshot, as part of the upgrade, all posts are being rebuilt. I believe once that has completed, those tags will display the image as expected. In any event, we're keeping a very close eye on these items! Thanks for letting us know of the issues you're experiencing, it's very helpful!

Thanks!! What picture are you receiving an error code on please?

Hi there, I've updated your ticker for you. This is somewhat of a bug, but here is a quick workaround for you if you plan to change your signature again: Step 1) remove the ticker from your signature Step 2) adjust your signature text content and save Step 3) go to your tickers and click Add to Signature on your desired ticker I know it's a bit of a pain in the butt, but it works! We'll have this resolved in the next few weeks so you don't have to worry about the extra steps :-)

Hey all - can you confirm that you're all still getting the error when trying to edit your profile? Also, if you don't mind can you let me know your City/State (via PM is fine if you don't want it being posted publicly). Thanks!

@@clc9 Hi there - can you please send me the URL where your attempting to edit your profile, or let me know which specific page you're getting the error on? Thank you!

@@proudgrammy E-mails sent to you are actually be accepted by your mail provider/ISP - rather then being bounced back. Can you check your Spam/Junk folder?

@@OzRoo Hi there! I've found that your ISP is bouncing the messages we're sending, though the content of the e-mails have not been changed. The message being returned by your ISP is "Suspected spam message rejected. IB704" and we have no additional information. Does your ISP (perhaps in their webmail portal) have an area for you to whitelist addresses? I so, you might want to try that prior to having to contact their support department. I'll also send their postmaster an e-mail, but they're generally hard to reach or fully automated and...rather ineffective at times.

I believe this should be resolved for you now - please check when you have a moment and let me know :-)

@@kmorri Nice catch I made that change as part of diagnosing the issue here. I've reverted back to no-reply now. Can those of you who had stopped receiving e-mails let me know if you're getting them now? If so, let me know if they go straight to your inbox or if they are going to a spam/junk folder. Thanks!

Hey Tom, The other member is not a TW/RR subscriber, though I suspect the issue to be the same. You can also check the preferences for your email account at TW to see if there is an option that automatically deletes suspect spam rather than moving it to the spam folder, which is the issue the other member is experiencing - I believe. Sent from my iPhone using the BariatricPal App

@@kmorri It appears you are correct - your provider is deleting the e-mail before it even gets to your inbox, and not placing it in Spam either. We're working on figuring out why at the moment. @@proudgrammy It would appear that your provider may be doing the same thing, if the e-mails are not appearing in your spam folder(s). Can you please send them a support request and let them know that you're not receiving legitimate e-mails that you expect to receive?

@@kmorri I'm showing several message delivered to you today with success. Can you check your SPAM folder please? @@Rosey posey On 10/03 we started getting bounces from your e-mail provider stating that your e-mail address does not exist. Please check to make sure your e-mail address is valid. Feel free to PM me if it is correct and you're still having issues. @@proudgrammy I'm showing several messages delivered to you today with success as well. Can you also check your SPAM folder please? Thanks!

Hi there! We've had a few reports of this recently and are currently looking into a resolution. Would you mind private messaging me with your City/State as well as your Current IP Address?

Hi there, I've resolved this issue for you. There is a bit of a bug with special characters in the inline notifications, which is why it "seems" intermittent and doesn't happy to everyone. We hope to have this resolved permanently in the near future :-) Thanks!

To those of you attempting to make a new topic, when you're in a Forum or Category that accepts new topics, you should see a menu identifier at the top right in the form of 3 dots. If you click on that, you're able to post a new topic within the category you're currently viewing. To reply to any topic that you're currently viewing, you'll have a bar at the bottom of the screen (it's always there, as long as you're logged in and viewing a topic you're allowed to post to) that says "Write a Reply". Clicking there will popup your keyboard and allow you to reply. Both of the above require that you're logged into the app. Those of you who are logged into the app and are still having issues, please message me as we'll have to dig a bit deeper and may require additional information. Thanks!

@@summerset This should be resolved now!

@@summerset Okay, so you're referring to the Weight Lost? Or can you screen shot where you're currently seeing "lbs" instead of "kgs"?

@@summerset was that prior to changing your settings to Private? The only weight shown on your profile at the moment is the Weight Lost (which is normal for when your settings are Private) - though that does indeed show as lbs, which is indeed an error and we'll look into it. I just want to make sure we're on the same page so that we can get all of it resolved :-)

@@summerset Your starting weight, current weight, etc. are not showing because you've chosen to "Keep my weight private". If you would like those weights to show (including Starting Weight), you'll need to uncheck that setting.