Ken S.
-
Content Count
927 -
Joined
-
Last visited
Everything posted by Ken S.
-
Testing...
-
When did you both start noticing this issue? What OS and Browser Version are you using?
-
When you're on the page viewing your pictures upside down, try pressing Command R to see if they refresh for you.
-
@@VerucaSweet those are all orientated properly on the server-side. Are you using a Mac or PC, and which Browser are using? Also, do you know if you're using a web accelerator plugin?
-
@@VerucaSweet In reviewing your gallery, it appears that all of your photos are orientated properly. Which photos are you having issues rotating?
-
Download new app-now I can't read post
Ken S. replied to Flygirl123's topic in Website Assistance & Suggestions
@@Flygirl123 Do you know what specific version iPad you're using, as well as what version of iOS you're running? We'll do our best to help figure this out for you. Also, what exactly is happening when you open the app? You can browse the forums just fine, but once you get to a topic, what exactly happens? Thanks! -
@@proudgrammy Our mail servers are absolutely handing off messages to the mail servers responsible for the e-mail address that you have registered with us. Your mail server is responding with a 250 2.0.0 OK status message, meaning that the message was accepted by the SMTP server and queued for delivery. Nothing at all was changed on your end during the evening of December 28th?
-
Help! Suddenly I can't post replies!
Ken S. replied to anaxila's topic in Website Assistance & Suggestions
Thanks for pointing this out! We've resolved this issue...please let us know if you're able to post normally now, or if you are still having an issue. Thanks again! -
It should already be available. Sometimes you have to search for and view the app in the Apple App Store before you'll see the update option.
-
Howdy ya'll! We've released an update that addresses this issue. If you haven't yet, be sure to update the BariatricPal app via the App Store! Thanks for the reports and patience while we worked on resolving this!
-
@@Kindle Yes, but you can see if the avatars are fixed while logged out - and then log back in to reply
-
@@Kindle Thanks for the reply :-) I'll be looking into this further and once I apply some changes, I'll update the thread here for additional feedback. One additional thing - I'm assuming you're logged in when this is happening, correct? If so, can you please attempt to logout to see if the issue remains while NOT logged in?
-
Hey everyone, Can you all please confirm that this ONLY happens when using a mobile device (your phone or iPad) while viewing the site through the browser (not in the app)?
-
@@Kitt3000 Were you using a kindle as well when you saw this happen, by any chance?
-
This issue has now been resolved. Please let me know if you have any problems. Thanks!
-
Correct, during testing. Are you able to add me, or are you getting an error?
-
Which button are you guys pressing to add a friend? (Where is the button?) I've tested and am unable to reproduce this so far.
-
Does anyone have trouble viewing Bariatric Pal on the phone?
Ken S. replied to bellabill's topic in The Lounge
What type of problems are you having currently? What device / OS are you running? -
Does anyone have trouble viewing Bariatric Pal on the phone?
Ken S. replied to bellabill's topic in The Lounge
@@jessiquoi You can slide out a menu from the left side of the screen. The menu is accessible on nearly all screens throughout the application. The only 2 places that it is not accessible is while reading an actual topic, or while composing a post/reply or topic. -
Does anyone have trouble viewing Bariatric Pal on the phone?
Ken S. replied to bellabill's topic in The Lounge
@@jessiquoi Can you confirm that the app you're using now is actually the upgraded version? It looks much different than previously, correct? -
Does anyone have trouble viewing Bariatric Pal on the phone?
Ken S. replied to bellabill's topic in The Lounge
@@jessiquoi Before you check your android version number, please check again to see if an upgrade is now showing for BP on the Google Play Store. Thanks! -
Does anyone have trouble viewing Bariatric Pal on the phone?
Ken S. replied to bellabill's topic in The Lounge
@@jessiquoi I have a couple of questions for you. 1) What version of Android are you using? 2) "and since I got the notice to upgrade, i can't get it to work." - Please provide a bit more detail. What happens when you attempt to use the app? That should be it for now...thanks! -
How to disable or use the chat now feature on iPad
Ken S. replied to Kathy812's topic in Website Assistance & Suggestions
Hi Kathy, What browser are you using please? -
Thanks for pointing this out! I believe the Chat section and the Surgeons section should now be working for you! If so, please go ahead and Mark Solved :-) If not, just let me know and we'll get to the bottom of this.
-
Prefetching or Precaching is not allowed...blah, blah, blah...
Ken S. replied to magtart's topic in Website Assistance & Suggestions
@@PdxMan is correct. I would imagine that you may have (perhaps not intentionally) installed an accelerator of some sort, as we have never had prefetching enabled. I've just enabled it, though - so can you please let me know if you're still having the issue?
